Mandarin Business Management Support Coordinator

J-K Netwok Services; Taguig; On-site; PHP 650,000 - 1,000,000; Full time

Benefits offered by this job

Government benefits

HMO

13th month pay

Sick leave and vacation leave

Other allowances

Job summary

J-K Netwok Services in BGC, Taguig City, is seeking a Mandarin-bilingual Business Management Support Coordinator for an on-site, dayshift role (8:30 am to 6:00 pm, Monday to Friday) with negotiable salary. The candidate will manage customer relationships, VOC, and revenue per account while coordinating with Mandarin-speaking teams.

Open to Filipino and Filipino-Chinese professionals fluent in Mandarin and English, with 4–5 years in sales management and telecom carrier account experience, and

Qualifications

• Bachelor's degree in business-related field.
• 4–5 years of sales management experience.
• Experience handling telecom carrier accounts.
• Knowledge of 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

Responsibilities

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue per account to ensure alignment with business targets.
• Track project progress, monitor milestones, and coordinate with relevant departments for timely execution.
• Prepare business performance reports, sales analysis, and management presentations for decision-making.
• Analyze account performance and identify opportunities to improve sales and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

Skills

Mandarin proficiency

Sales management

Telecom accounts

4G/5G networks

ICT solutions

English language

Education

Bachelor's degree in business/related field

Job description

Company Profile: One of the leading multinational technology companies in Asia is currently seeking a Mandarin-bilingual professional to join its growing team. With more than 35 years of industry experience, the company specializes in delivering a diverse range of innovative technology solutions. Through its commitment to technological advancement and continuous innovation, the company serves various industries and customers across the global market.

Position: Mandarin Business Management Support Coordinator Industry: Multinational Technology Company Location: BGC, Taguig City Schedule: Dayshift Schedule (8:30 am to 6:00pm | Monday to Friday) Salary: Negotiable Work Set-up: Work On-site

Benefits

• Government-Mandated Benefits
• HMO
• 13th Month Pay
• Sick leave and Vacation leave
• Other allowances will be discussed by the company

Requirements of the Job

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or any similar field.
• Having 4 to 5 years of experience in sales management.
• Having experience handling telecommunications companies or carrier network accounts.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

Responsibilities of Job Application

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

Recruitment Process

• Paper Screening
• HR Initial Interview (Online Mandarin Interview Speaking)
• Technical Interview (Face-to-Face Interview)
• Panel Interview (Face-to-face Interview)
• Final Interview (Face-to-Face Interview)
• Job Offer