Mandarin Business Management Support Officer

J-K Netwok Services; Taguig; On-site; PHP 357,000 - 536,000; Full time

Benefits offered by this job

Government-mandated benefits

HMO

13th Month Pay

Sick leave & Vacation leave

Other allowances

Job summary

J-K Netwok Services is seeking a Mandarin bilingual Business Management Support Officer to join our on-site team in BGC, Taguig City. The role involves supporting account managers, managing VOC, and driving revenue performance across assigned accounts.

The ideal candidate has 4–5 years in sales management, with experience in telecommunications or carrier networks, and a strong grasp of 4G/5G networks and ICT solutions. Salary is negotiable; dayshift, Monday–Friday, on-site.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a similar field.
• Proficiency in Mandarin and English ( Filipino/ Filipino-Chinese preferred).
• 4–5 years of experience in sales management.

Responsibilities

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

Skills

Mandarin proficiency

English proficiency

Education

Bachelor’s degree in Business Administration/Marketing/Commerce

Job description

Company Profile: One of the leading multinational technology companies in Asia is currently seeking a Mandarin-bilingual professional to join its growing team. With more than 35 years of industry experience, the company specializes in delivering a diverse range of innovative technology solutions. Through its commitment to technological advancement and continuous innovation, the company serves various industries and customers across the global market.

Position: Mandarin Business Management Support Officer Industry: Multinational Technology Company Location: BGC, Taguig City Schedule: Dayshift Schedule (8:30 am to 6:00pm | Monday to Friday) Salary: Negotiable Work Set-up: Work On-site

BENEFITS:

• Government-Mandated Benefits
• HMO
• 13th Month Pay
• Sick leave and Vacation leave
• Other allowances will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or any similar field.
• Having 4 to 5 years of experience in sales management.
• Having experience handling telecommunications companies or carrier network accounts.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

RESPONSIBILITIES OF JOB APPLICATION:

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview (Online Mandarin Interview Speaking)
• Technical Interview (Face-to-Face Interview)
• Panel Interview (Face-to-face Interview)
• Final Interview (Face-to-Face Interview)
• Job Offer