Mandarin Bilingual Customer Support Specialist (US Night Shift)

RecruitNest Consulting; Philippines; Hybrid; PHP 558,000 - 893,000; Full time

Job summary

RecruitNest Consulting in Makati/Taguig is seeking a Mandarin bilingual Customer Support Specialist to join a US-based support team. You will be the primary point of contact, handling inquiries, resolving issues, and delivering courteous service in Mandarin and English.

The role focuses on maintaining high service quality, documenting interactions, and meeting SLAs in a fast-paced IT/US-facing environment. Hybrid setup requires 3-4 onsite days weekly, with shifts that include US business hours.

Qualifications

• Bachelor's degree preferred.
• Fluent Mandarin and English with excellent verbal communication.
• HSK Level 5 or higher preferred; equivalent Mandarin proficiency considered.
• Experience in customer service, contact center, BPO, or client-facing roles is an advantage.

Responsibilities

• Provide customer support by addressing inquiries, concerns, and service requests.
• Offer accurate information regarding products, services, accounts, and company policies.
• Resolve customer issues professionally and efficiently.
• Escalate complex cases to appropriate teams for resolution.
• Build positive customer relationships through clear communication and service quality.
• Document customer interactions accurately in company systems.
• Meet SLAs, productivity goals, and quality standards.
• Collaborate with internal teams to ensure prompt issue resolution.

Skills

Mandarin

English

Communication skills

Problem solving

Education

Bachelor's Degree

Tools

Customer support systems

Job description

RecruitNest Consulting in Makati/Taguig is seeking a Mandarin bilingual Customer Support Specialist to join a US-based support team. You will be the primary point of contact, handling inquiries, resolving issues, and delivering courteous service in Mandarin and English.

The role focuses on maintaining high service quality, documenting interactions, and meeting SLAs in a fast-paced IT/US-facing environment. Hybrid setup requires 3-4 onsite days weekly, with shifts that include US business hours.