Manager Service Delivery And Business Analytics

Sagility

Philippines

On-site

PHP 1,800,000 - 2,400,000

Full time

2 days ago

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Job summary

Sagility is seeking a Manager – Service Delivery & Business Analytics to lead service delivery and analytics for the Philippines GEO. The role focuses on delivering enterprise initiatives, developing executive dashboards, and driving data-informed decisions to enable digital transformation across the organization.

The ideal candidate will manage cross-functional projects, partner with IT, HR, Operations, and global teams, and mentor teams to improve performance and automation while leveraging

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Data Analytics, or a related field.
5–7 years of experience in Service Delivery, Project Management, Business Analytics, PMO, or Digital Transformation.
Proven experience managing cross-functional projects and stakeholder engagement.

Responsibilities

Lead end-to-end delivery of enterprise service and business initiatives.
Manage project plans, timelines, risks, governance, and stakeholder communications.
Develop executive dashboards, reports, and business performance insights.
Analyze operational data to identify trends, risks, and improvement opportunities.
Drive process improvements, automation, and service excellence initiatives.
Partner with Business, HR, Operations, IT, and Global teams to deliver scalable solutions.
Support business requirements, UAT, release management, and change adoption.
Leverage AI and digital tools to improve productivity, reporting, and decision-making.

Skills

Project & Program Management

Business Analysis

Leadership

Stakeholder Management

Executive Reporting

Data-Driven Decision Making

Education

Bachelor's degree

Tools

Power BI

Tableau

Excel

SQL

Job description

Job Description:

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Manager – Service Delivery & Business Analytics

Job Description:

Role Summary

The Manager – Service Delivery & Business Analytics will lead service delivery initiatives, business analytics, and operational excellence across the Philippines GEO. The role is responsible for delivering enterprise initiatives, developing executive dashboards and insights, driving process improvements, and partnering with business and technology teams to enable data-driven decisions and digital transformation.

Key Responsibilities

Lead end-to-end delivery of enterprise service and business initiatives.
Manage project plans, timelines, risks, governance, and stakeholder communications.
Develop executive dashboards, reports, and business performance insights.
Analyze operational data to identify trends, risks, and improvement opportunities.
Drive process improvements, automation, and service excellence initiatives.
Partner with Business, HR, Operations, IT, and Global teams to deliver scalable solutions.
Support business requirements, UAT, release management, and change adoption.
Leverage AI and digital tools to improve productivity, reporting, and decision-making.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Data Analytics, or a related field.
5 –7 years of experience in Service Delivery, Project Management, Business Analytics, PMO, or Digital Transformation.
Proven experience managing cross-functional projects and stakeholder engagement.

Technical Skills