Manager, Process Innovation

Asurion; Philippines; On-site; PHP 3,607,937 - 4,810,583; Full time

Job summary

A major technology solutions provider in the Philippines is seeking a Manager, Process Innovation. In this role, you will lead multiple process improvement initiatives using Lean and Six Sigma strategies across Customer Solutions. The ideal candidate should have at least 3 to 5 years of experience in relevant fields, a strong business acumen, and proficiency with data analysis tools. Exceptional communication and relationship-building skills are also essential for collaborating with various stakeholders.

Qualifications

• 3 to 5 years of experience in Project Management, Finance, Process Improvement, Analytics, Engineering, or Operations.
• Six Sigma certification is a plus.
• Experience in complex process improvement initiatives.

Responsibilities

• Lead multiple Black-belt projects using Lean/Six Sigma strategies.
• Develop and deliver presentations to communicate proposals and progress.
• Analyze operational and financial metrics to identify key business drivers.
• Build collaborative relationships with internal and external partners.

Skills

Process improvement tools

Business acumen

Data analysis

Change management

Presentation skills

Relationship building

Excellent communication

Education

Bachelor’s Degree

Tools

SQL

Tableau

Power BI

Excel

Visio

PowerPoint

Job description

The Manager, Process Innovation will be a member of PI Black‑belt team supporting initiatives across all lines of business for Customer Solutions. Responsible for leading multiple Black‑belt projects using Lean/Six Sigma strategies to meet all Operational and AOP requirements. Build meaningful personal relationships within the assigned core team members to foster an environment of partnership and collaboration. Provide leadership in the planning, development, deployment and continuous improvement of Customer Solutions processes. Development of necessary metrics/controls to ensure that opportunities are properly solutioned and process changes are fully adopted/sustained. Responsible to ensure all developed processes meet the goals of the Customer Solutions Operation teams and all supporting organizations. Provide frequent communication on the performance of key processes and initiatives to Customer Solutions Leadership team.

What you will be doing

The key focus of the Process Innovation team is the creation and execution of an annual operating plan to drive significant value growth in any of our core business areas. This role will work cross‑functionally to identify, execute, track, and deliver financial value to the business.

The ideal candidate will have strong business acumen, knowledge of process improvement tools (i.e. Six Sigma DMAIC, Lean, etc.), the ability to translate business initiatives into financial impact, intellectual curiosity, and critical thinking proficiency. The candidate must be able to balance the demands of a rapidly growing, complex entrepreneurial environment where ingenuity, rather than precedence, drives how things should be done.

Essential Duties and Responsibilities

• Establish meaningful, collaborative relationships with both internal and external Customer Solutions partners
• Maintain up‑to‑date knowledge of all initiatives they are managing with particular focus on financial performance
• Lead cross‑functional team in successful completion of assigned projects
• Develop and deliver presentations to communicate proposals, initiatives, and progress
• Lead and manage all aspects of process improvement, including cost/benefit analysis, process analysis, data analysis, solutioning, implementation, validation, and control
• Utilize process improvement tools/strategies (statistical process control, Pareto analysis, root cause analysis, etc.) to select, analyze, and execute high‑value, transformational initiatives
• Develop cost‑based analysis to help justify costs associated with key process solutions
• Reflect functional understanding of company’s core financial performance; analyze operational and financial metrics and identify statistically significant cause‑and‑effect relationships between key business drivers
• Provide ad‑hoc analysis as needed to help business partners make better decisions in a timely manner
• Generate and analyze complex data into accurate and relevant information for end users
• 15‑25% travel required with this role

Here’s what you’ll bring to the team

• Successful track record of working through barriers and delivering results
• Ability to build and maintain relationships and partner effectively across diverse internal organizations
• High‑energy and a desire to work in a results‑oriented, fast‑growth environment
• Intellectual curiosity, passion for problem‑solving and comfort with ambiguity
• Motivated change agent with the ability to collaborate across all levels
• Ability to think strategically and translate strategy into practice
• Excellent change ownership and facilitation skills
• Experience extracting data and building visualizations using tools such as JMP, SQL, Tableau, Power BI, Excel, Visio and PowerPoint
• Excellent communication, interpersonal and organizational skills with a hands‑on management style
• Bachelor’s Degree with 3 to 5 years work experience in a related field such as Project Management, Finance, Process Improvement, Analytics, Engineering, or Operations
• Experience supporting complex process improvement initiatives
• Six Sigma certification a plus