Manager, Personal Shopper | CDO Uptown

The SM Store (SM Mart Inc.); Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a Personal Shopper Operations Lead in the Philippines. You will be responsible for managing branch Personal Shopper operations, focusing on efficiency, financial health, and delivering an excellent customer experience.

Responsibilities include creating business strategies, overseeing operational efficiency, expanding the customer database, and leading the PS team development to achieve sales targets and superior service standards.

Qualifications

• Bachelor's degree preferred in business or related field.
• 3–5 years of experience in sales and leadership roles.

Responsibilities

• Create business strategies and cascade to Personal Shopper team.
• Oversee operational efficiency of branch operations.
• Develop strategies to increase customer database.
• Lead the development of the PS team.

Skills

Sales leadership

Team leadership

Customer experience

Education

Bachelor's degree in business or related field

Job description

Job Function:

Responsible in managing the Personal Shopper operations of the branch including overall operational efficiency, financial health and excellent customer experience.

Responsibilities:

• Create business strategies and effectively cascade to PS team members
• Oversee Operational Efficiency
• Strategize possible ways to increase customer database
• Lead Development of the Team

Qualifications:

• Graduate of Bachelor's Degree preferably business course
• At least 3 to 5 years of experience in sales and leadership capacity for the position