Technology Associate

American Express; Taguig; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Medical benefits

Hybrid work model

Job summary

American Express is hiring an entry-level Technology Analyst to support contractor lifecycle management and SAP Fieldglass activities within Technology. You’ll process workforce transactions, maintain records, and assist with data management and process improvement in a hybrid Manila-based setting.

Under guidance, you’ll collaborate with stakeholders, handle routine inquiries, and contribute to operational efficiency while learning systems and tools essential to our business operations.

Qualifications

• Bachelor’s degree in business, finance, IT or related field; fresh graduates welcome.
• Attention to detail, organizational skills and ability to process routine tasks.
• Proficient in Microsoft Office and able to follow documented processes.
• Willingness to learn new systems and digital tools.

Responsibilities

• Process contractor onboarding, profile changes, offboarding using SAP Fieldglass.
• Support Fieldglass transactions, data updates, workflow monitoring and inquiries.
• Review requests for completeness, approvals, and documentation.
• Maintain contractor and engagement records with PMDB updates.
• Perform data validation, reconciliations and quality checks.
• Maintain operational trackers and supporting documentation.
• Coordinate with leaders and workforce teams for updates.
• Escalate issues as needed and suggest improvements.
• Maintain process docs, job aids and knowledge articles.
• Leverage digital tools to support documentation and reporting.

Skills

Detail-oriented

Customer-focused

Strong communication

Team collaboration

Education

Bachelor's degree in Business/Finance/IT

Tools

SAP Fieldglass

Microsoft Office (Excel/Outlook/PowerPoint/Teams)

Job description

Job Description:

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Works Best Company To Work For 2025

How will you make an impact in this role?

As a Technology Analyst within the Business Process Services team, you will provide entry-level operational support for contractor lifecycle management and SAP Fieldglass (FG) activities across Technology. The role involves processing workforce transactions, maintaining accurate records, supporting system and data management activities, and ensuring adherence to established procedures and controls.

Working under the guidance of experienced team members, you will collaborate with stakeholders, address routine inquiries, and contribute to operational efficiency and continuous improvement.

Responsibilities

Contractor Lifecycle Management and Fieldglass Operations

• Process contractor onboarding, profile changes, offboarding, work order creation, and revisions using SAP Fieldglass and other applicable systems.

• Support routine Fieldglass activities, including transaction processing, data updates, workflow monitoring, and resolution of standard system-related inquiries.

• Review requests for completeness, required approvals, and supporting documentation to ensure timely and accurate processing.

Data Management and Operational Controls

• Maintain accurate contractor, engagement, and organizational records, including assigned PMDB-related updates.

• Perform routine data validation, reconciliations, and quality checks to ensure data integrity, compliance, and audit readiness.

• Maintain operational trackers, reports, and supporting documentation in accordance with established procedures.

Stakeholder Coordination and Service Delivery

• Coordinate with leaders, resource managers, workforce teams, and other stakeholders to provide transaction updates and address operational inquiries.

• Research routine process, data, and workflow issues using available resources and escalates exceptions or unresolved concerns appropriately.

Process Improvement and Digital Enablement

• Maintain process documentation, job aids, and knowledge articles while identifying opportunities to improve service delivery and operational efficiency.

• Leverage approved digital and AI-enabled tools responsibly to support documentation, reporting, data review, and routine operational tasks.

Qualifications

Minimum Qualifications:

• Bachelors degree in Business, Finance, Accounting, Information Technology, Human Resources, Operations, or a related field; fresh graduates are welcome.

• Up to one year of internship or work experience in operations, administration, workforce support, or shared services is preferred but not required.

• Strong attention to detail, organizational skills, and ability to manage routine transactions accurately and within established timelines.

• Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Teams.

• Good written and verbal communication skills with a customer-focused and collaborative mindset.

• Ability to follow documented procedures, maintain confidentiality, and elevate issues appropriately.

• Willingness to learn new systems, processes, and approved digital tools.

Preferred Qualifications:

• Exposure to contractor lifecycle management, workforce administration, resource management, shared services, or technology operations.

• Familiarity with SAP Fieldglass or similar workforce management, ticketing, and workflow systems.

• Basic understanding of data validation, reconciliations, operational controls, and reporting.

• Interest in process improvement, automation, analytics, and responsible AI adoption.

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Requirements: