ROC Optimization Data Analyst

Bon Secours; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO coverage

Work from home allowance

Connectivity allowance

Wellness allowance

Paid vacation

Sick leave

SSS PhilHealth Pag-IBIG

Hybrid/onsite/virtual options

Career growth programs

Job summary

Bon Secours Mercy Health seeks a ROC Data Analyst to support centralized staffing and scheduling operations. You will monitor, analyze, and report on workforce performance metrics and KPIs to drive optimization.

Partner with leadership to create dashboards, provide insights, and support data-driven decisions on staffing efficiency, labor utilization, and operational improvement across ROC services. The role blends analytics with operations and change management.

Qualifications

• 3+ years of data analytics and operational reporting experience.
• 3+ years supporting staffing, scheduling, workforce management in healthcare.
• Experience with UKG Pro Workforce Management and Andgo preferred.

Responsibilities

• Analyze staffing, scheduling, workforce, and operational performance data to support ROC optimization initiatives.
• Monitor and maintain KPIs, SLAs, productivity metrics, and benchmarks.
• Identify trends and performance gaps and provide insights to ROC leadership.

Skills

Data analytics

KPI monitoring

Forecasting

Data storytelling

Education

Bachelor’s degree in Data Analytics

Tools

UKG Pro

Andgo

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

9pm to 6am (Philippines)

PrimaryFunction

The Data Analyst, Resource Optimization Center (ROC), supports centralized staffing and scheduling operations within GBS to support Bon Secours Mercy Health. This role is responsible for monitoring, analyzing, and reporting on operational performance metrics and key performance indicators (KPIs) that support workforce optimization initiatives across supported staffing and scheduling functions.

The ROC Data Analyst partners with operational leadership to provide actionable insights, identify trends, develop dashboards and reporting solutions, and support data-driven decision-making related to staffing efficiency, scheduling effectiveness, labor utilization, and operational performance improvement efforts. This role combines strong analytical expertise with operational understanding to support continuous improvement initiatives across ROC services.

Essential Job Functions

Data Analytics & KPI Monitoring

• Analyze staffing, scheduling, workforce, and operational performance data to support ROC optimization initiatives.
• Monitor and maintain key performance indicators (KPIs), service level agreements (SLAs), productivity metrics, and operational benchmarks.
• Identify trends, anomalies, and performance gaps through data analysis and reporting.
• Provide actionable insights and recommendations to ROC leadership to improve operational efficiency and workforce utilization.
• Support forecasting and capacity planning efforts through trend analysis and reporting.

Reporting & Dashboard Development

• Design, develop, maintain, and enhance operational dashboards, scorecards, and automated reporting solutions.
• Create recurring and ad hoc reports for leadership, operational teams, and stakeholders.
• Ensure accuracy, consistency, and integrity of reporting data across systems and reporting platforms.
• Translate complex operational data into meaningful visualizations and executive-level summaries.
• Maintain reporting documentation, data definitions, and reporting standards.

Auditing & Data Integrity

• Conduct audits and validation activities to ensure accuracy and reliability of staffing and scheduling data.
• Identify data discrepancies, system issues, and process gaps impacting operational reporting.
• Partner with operational and technical teams to resolve data quality concerns.
• Support governance and compliance standards related to reporting and operational data management.

Process Improvement & Operational Support

• Collaborate with ROC leadership and operational stakeholders to identify opportunities for process improvement and optimization.
• Provide analytical support for workforce management initiatives, staffing models, scheduling strategies, and operational improvement projects.
• Assist in evaluating operational workflows and recommending improvements based on data findings.
• Participate in implementation and optimization efforts for workforce management and scheduling technologies.
• Support change management efforts through reporting and performance measurement.

Collaboration & Stakeholder Support

• Serve as a subject matter resource for ROC operational reporting and analytics.
• Partner with staffing, scheduling, HR, finance, and operational leadership teams to support enterprise workforce initiatives.
• Present findings, trends, and recommendations to leadership and cross-functional stakeholders.
• Support training and adoption of reporting tools and dashboards as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as assigned.

Education

Bachelor’s degree in Data Analytics, Healthcare Administration, Business Administration, Information Systems, Statistics, Finance, Industrial Engineering, or related field (required)

WorkExperience

3+ years of experience in data analytics, operational reporting, workforce analytics, operational excellence and performance management, or healthcare operations analytics (required)

3+ years experience supporting staffing, scheduling, workforce management, or centralized operations in healthcare environments (required)

Experience with UKG Pro Workforce Management/UKG and Andgo preferred

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Administration - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

We are compliant with Philippine laws and policies. If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at ••••@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.