Manager I, Quality

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Manager I, Quality to oversee Transaction Monitoring for clients with multiple programs and lines of business across sites, including Davao City. This full-time role requires supervising Quality staff and ensuring accurate evaluations.

You will monitor metrics, develop staff capabilities, contribute to improvement plans with business stakeholders, and ensure compliance with applicable policies.

Qualifications

• Lead and supervise the Quality team across multiple programs/locations.
• Ensure accuracy of evaluations, analysis, and staff performance.
• Develop and implement process improvements with stakeholders.

Responsibilities

• Supervise quality work group across sites/geos, assign work and monitor attendance.
• Maintain metrics on individual and team performance.
• Evaluate process effectiveness and drive improvement actions with stakeholders.
• Oversee audits of key support processes and recommend changes.

Job description

Job Title:

Manager I, Quality

Job Description

The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.

• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes

Location:

PHL Davao City

Time Type:

Full time