Manager - Global Customer Pricing

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 2,500,000; Full time

Job summary

DSV is seeking a Manager, Spot Quotes 24x7 Centre to lead a global, 24/7 quotation operation. You will shape long-term strategy, drive automation, strengthen stakeholder relationships and build a high-performing team to support growth.

The role emphasizes change leadership, process ownership, and delivering speed, quality and win rates while maintaining regulatory compliance and budgetary control within the centre.

Qualifications

• Leadership experience in logistics, transportation, pricing, quotations, or shared services.
• Proven track record of leading large global operational teams.
• Experience driving automation and continuous improvement initiatives.

Responsibilities

• Lead and manage the 24x7 Spot Quotes Centre.
• Oversee recruitment, training and development of staff.
• Develop reporting tools to monitor resource usage.
• Drive continuous improvement, automation and efficiency.
• Maintain relationships with stakeholders and report to leadership.
• Ensure service quality within agreed limits.
• Uphold procedures and regulatory compliance.

Skills

Leadership

Analytical thinking

Strategic thinking

Commercial mindset

English fluency

Education

University degree (Business/SC/Logistics)

Job description

Time Type: Full Time

Position target:

The Manager, Spot Quotes 24x7 Centre is responsible for leading and developing a global 24/7 Spot Quotes operation that delivers high-quality, customer-focused quotation services across multiple regions, customers, and transport modes. This role is accountable not only for day-to-day operational management but also for defining the long-term strategy of the Spot Quotes Centre, driving continuous improvement, implementing automation and digital solutions, strengthening stakeholder relationships, and building a high-performing team capable of supporting future business growth. The Manager acts as a business leader, change agent, and process owner, ensuring the organization continuously improves speed, quality, efficiency, customer satisfaction, and win rates.

Tasks and responsibilities:

• Overall responsibility for team management.
• Efficient Management of employees – including hiring, motivating, couching, training, employee development and overseeing, etc.
• Planning and coordination of tasks related to implementation of recruitment and efficient use of resources. 4. Development of reporting tools enabling to follow the efficient usage of available resources.
• Focus on continuous improvement, automation, optimization and efficiency increase within the team.
• Development of department products offer.
• Making sure that the quality of service provided is always within the agreed limits.
• Make sure that processes are executed according to procedures and requirements.
• Report to stakeholders on regular and agreed times.
• Establish and maintain good relationships with stakeholders.
• Responsibility for financial result of the team.
• Other tasks requested by the superior.
• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company.
• Behaviors and attitudes consistent with DSV values.
• Professional skills development by participation in training and constant self-education.

Education and skills:

• University Graduate (Business, Supply Chain, Logistics, Operations Management, Transportation or related field are preferable) – preferred.
• English language at least at a C1 level.
• Strong analytical, commercial, and strategic thinking capabilities.

Minimal work experience:

• Significant leadership experience within logistics, transportation, commercial support, pricing, quotations, customer service, or shared services environments.
• Proven track record of leading large-scale operational teams in a global environment.
• Demonstrated success in driving transformation, automation, and continuous improvement initiatives.
• Experience managing complex stakeholder environments and influencing senior leaders.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.