Manager Client Success

OpenText; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

OpenText is hiring a Senior Client Success Manager to lead a strategic, client-facing team within OpenText Cloud. You will drive client value, retention, and growth across a portfolio of enterprise clients, shape adoption strategies, and influence executive stakeholders while partnering with Sales, Product, and Services leaders.

This role offers collaboration with Sales, Product, and Services leaders and the opportunity to deliver high-impact, data-driven client outcomes.

Qualifications

• Proven ability to lead client-facing teams and drive retention in enterprise settings.
• Strong business acumen with impact on renewal and growth strategies.
• Experience influencing senior stakeholders in global, matrixed orgs.
• Track record of cross-functional collaboration with sales, product and services.

Responsibilities

• Lead and inspire a team of ClientManagers to deliver exceptional cloud customer experiences
• Drive Clientvalue, retention, and growth across a portfolio of enterprise clients
• Shape adoption strategies that help Clientachieve meaningful business outcomes
• Influence executive stakeholders and champion the voice of the Client
• Build a high-performing, collaborative, and Client-first team culture

Skills

Client success leadership

Enterprise account management

Cross-functional collaboration

Stakeholder management

Job description

Job Description:

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

YOUR IMPACT

• Lead and inspire a team of ClientManagers to deliver exceptional cloud customer experiences
• Drive Clientvalue, retention, and growth across a portfolio of enterprise clients
• Shape adoption strategies that help Clientachieve meaningful business outcomes
• Influence executive stakeholders and champion the voice of the Client
• Build a high-performing, collaborative, and Client-first team culture

WHAT THE ROLE OFFERS

• Opportunity to lead a strategic, Client-facing team at the heart of OpenText Cloud success
• Ownership of renewal strategy and Clientlifecycle outcomes across key accounts
• A collaborative environment partnering with Sales, Product, and Services leaders
• Exposure to executive-level Clientengagement and high-impact decision making
• A platform to drive continuous improvement and innovation in Clientsuccess practices

WHAT YOU NEED TO SUCCEED

• 10+ years of experience in Clientsuccess, account management, or sales in enterprise environments
• Proven track record of leading teams and driving Clientretention and growth
• Strong business acumen with the ability to influence senior stakeholders
• Experience working cross-functionally in global, matrixed organizations

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail].