Manager, Client Success

OpenText; Makati; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

OpenText is seeking an experienced leader to manage a team of Customer Managers aimed at delivering exceptional cloud experiences. As a vital part of OpenText's success, you will drive customer value and oversee a portfolio of enterprise clients.

The ideal candidate will possess over 10 years of experience in customer success or account management, demonstrating a track record of leadership and growth in enterprise environments. Join us to influence key stakeholders and contribute to our collaborative culture.

Qualifications

• 10+ years of experience in customer success, account management, or sales in enterprise environments.
• Proven track record of leading teams and driving customer retention and growth.
• Strong business acumen with the ability to influence senior stakeholders.
• Experience working cross-functionally in global, matrixed organizations.

Responsibilities

• Lead and inspire a team of Customer Managers to deliver exceptional cloud customer experiences.
• Drive customer value, retention, and growth across a portfolio of enterprise clients.
• Shape adoption strategies that help customers achieve meaningful business outcomes.
• Influence executive stakeholders and champion the voice of the customer.
• Build a high-performing, collaborative, and customer-first team culture.

Skills

Customer success

Account management

Sales

Business acumen

Team leadership

Job description

Overview

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We\'re hiring talent that AI can\'t replace to help us shape the future of information management. Join us.

Your Impact

• Lead and inspire a team of Customer Managers to deliver exceptional cloud customer experiences
• Drive customer value, retention, and growth across a portfolio of enterprise clients
• Shape adoption strategies that help customers achieve meaningful business outcomes
• Influence executive stakeholders and champion the voice of the customer
• Build a high-performing, collaborative, and customer-first team culture

What The Role Offers

• Opportunity to lead a strategic, customer-facing team at the heart of OpenText Cloud success
• Ownership of renewal strategy and customer lifecycle outcomes across key accounts
• A collaborative environment partnering with Sales, Product, and Services leaders
• Exposure to executive-level customer engagement and high-impact decision making
• A platform to drive continuous improvement and innovation in customer success practices

What You Need To Succeed

• 10+ years of experience in customer success, account management, or sales in enterprise environments
• Proven track record of leading teams and driving customer retention and growth
• Strong business acumen with the ability to influence senior stakeholders
• Experience working cross-functionally in global, matrixed organizations

OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText\'s vibrant workplace.