Head of Client Success — Cloud & Enterprise Growth

OpenText; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

OpenText is hiring a Senior Client Success Manager to lead a strategic, client-facing team within OpenText Cloud. You will drive client value, retention, and growth across a portfolio of enterprise clients, shape adoption strategies, and influence executive stakeholders while partnering with Sales, Product, and Services leaders.

This role offers collaboration with Sales, Product, and Services leaders and the opportunity to deliver high-impact, data-driven client outcomes.

Qualifications

• Proven ability to lead client-facing teams and drive retention in enterprise settings.
• Strong business acumen with impact on renewal and growth strategies.
• Experience influencing senior stakeholders in global, matrixed orgs.
• Track record of cross-functional collaboration with sales, product and services.

Responsibilities

• Lead and inspire a team of ClientManagers to deliver exceptional cloud customer experiences
• Drive Clientvalue, retention, and growth across a portfolio of enterprise clients
• Shape adoption strategies that help Clientachieve meaningful business outcomes
• Influence executive stakeholders and champion the voice of the Client
• Build a high-performing, collaborative, and Client-first team culture

Skills

Client success leadership

Enterprise account management

Cross-functional collaboration

Stakeholder management

Job description

OpenText is hiring a Senior Client Success Manager to lead a strategic, client-facing team within OpenText Cloud. You will drive client value, retention, and growth across a portfolio of enterprise clients, shape adoption strategies, and influence executive stakeholders while partnering with Sales, Product, and Services leaders.

This role offers collaboration with Sales, Product, and Services leaders and the opportunity to deliver high-impact, data-driven client outcomes.