Manager, Agency Training Support and Services

Sun Life Financial; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Sun Life Financial Philippines is seeking a Digital Training and Learning Engagement Lead responsible for managing Digital Training, Learning Engagement Support and Training Analytics for the Agency Distribution Channel. You will collaborate with stakeholders to launch digital tools, organize learning events, and deliver data insights to drive sales goals.

The role leads the team in developing the Digital Learning Academy, evaluates tools and applications, and generates high-level reports with

Qualifications

• Bachelor's degree in Management, Marketing, or any related field.
• Strong analytical skills for interpreting learning data and making data-driven recommendations.
• Excellent in project management and leadership skills.
• At least 5 years work experience in a similar or related position.
• Alternatively, at least 5 years related work experience in an educational setting.
• Formal training and actual work experience in project management is an advantage.
• Knowledge and experience in multimedia production is an advantage.

Responsibilities

• Lead the team in managing Digital Training, Learning Engagement Support and Training Analytics for the Agency Distribution Channel.
• Collaborate with stakeholders to launch and maintain digital tools and applications.
• Organize learning events to support company/sales goals and provide data analysis reports.
• Supervise the Digital Learning Academy, dedicated tools, and training interventions.
• Research and evaluate tools for stakeholder efficiency; generate high-level reports and actionable recommendations.
• Plan, organize, and implement learning events with adherence to standards and procedures.

Skills

Organizational skills

Communication skills

Time management

Microsoft Office

Budget management

Team leadership

Project management

Critical thinking

Creativity

Innovation

Education

Bachelor's degree in Management/Marketing

Tools

Microsoft Office

Multimedia production

Job description

Job Description:

The position is responsible for managing Digital Training, Learning Engagement Support and Training Analytics Support of the Agency Distribution Channel. Able to work with different stakeholders to launch and maintain new digital tools and applications available in the market, organize learning events to support company/sales goals and provide data analysis report valuable to the stakeholders.

Job description (heading) / Description du poste (titre)

Leads the team in the overall function to support Agency Learning & Development and Distribution Team related to digital training tools, events and assemblies, data analysis, and administrative and logistics. Responsible for handling the Digital Learning Academy, digital tools/applications, and non-conventional training interventions to support all agency segments. Research on various tools and software for stakeholder’s ease of doing business. Supervises the generation of high-level reports and provide recommendations based on agreed metrics, scorecards, standards and procedures. Leads the team in planning, organizing, and implementing learning events.

Preferred skills (heading) / Compétences particulières (titre)

• Organizational skills and attention to detail Communication and interpersonal skills Time-management skills and the ability to work under pressure Proficient in the use of Microsoft Office Outstanding communication and negotiation ability Problem-solving skills and diplomacy Ability to manage budgets Flexible, target-driven, proactive approach Self‑motivation and enthusiasm Team player with leadership skills Project management experience High level of critical‑thinking, creativity, and innovation.

Qualifications (heading) / Compétences (titre)

• Bachelor's degree in Management, Marketing, or any related field.
• Strong analytical skills for interpreting learning data and making data‑driven recommendation.
• Excellent in project management and leadership skills.
• At least (5) years work experience in a similar or related position.
• Otherwise, at least (5) years related work experience in an educational, school.
• Formal training and actual work experience in project management is an advantage.
• Knowledge and experience in multimedia production is an advantage.

Job Category: Channel Management Posting End Date: 29/09/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers