Manager, Account Management, MCDS Philippines

Mastercard Inc.; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Mastercard in Manila is seeking an experienced Account Management professional to lead a portfolio of long tail accounts. You will drive sales, manage customer relationships and deliver quarterly business reviews.

Ideal candidates have 7+ years in issuing/acquiring or payments with strong analytical and collaboration skills and a proactive, ownership-driven approach.

Qualifications

• Experience creating, executing and managing accounts.
• Analytical skills with data to grow business and manage performance.
• Payment industry and/or issuing/acquiring experience.
• Collaborator capable of coordinating resources across a matrix organization.

Responsibilities

• Act as the in-market lead for MCDS supporting a portfolio of long tail accounts in the Philippines.
• Manage and grow existing and new customer accounts to drive sales and net revenue targets.
• Analyze customers’ business with profitability modeling, forecasting and competitive analysis.
• Prepare account plans and deliver quarterly business reviews.
• Design strategies and proposals to expand Mastercard’s business with assigned accounts.
• Own day-to-day management of customer accounts and resolve operational issues.
• Drive strategic projects contributing to Mastercard share growth.

Skills

Account management

BD sales

Payment industry

Collaboration

Customer focus

Problem-solving

Execution

Prioritization

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Account Management, MCDS Philippines Manager, Account Management, MCDS Philippines Mastercard Direct Services AP Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview Based in Manila, Philippines, the role reports to the Regional MCDS team. MCDS offers the successful individual the opportunity to join a highly motivated, fast-paced Regional team who achieve results through positivity and collaboration. Responsible for growing existing long tail accounts as well as developing new business, the position requires a proactive, commercially pragmatic account manager/business developer with strong relationship and influencing skills. Essential to have a strong sales focus, be autonomous, self-driven and act with sense of ownership and urgency. The ideal candidate will have a minimum 7+ years experience within the issuing, acquiring and/or payments industry with a blend of Account Management and BD sales experience.

Role

• Act as the in-market lead for MCDS supporting a portfolio of long tail accounts in the Philippines
• Manage and grow existing and new customer accounts to drive achievement of sales and net revenue targets
• Operate with strong understanding of customers’ business and support analysis through profitability modeling, financial forecasting and competitive analysis
• Create meaningful/actionable account plans and deliver insightful quarterly business reviews.
• Leverage a strong working knowledge of Mastercard capabilities, products and services to design strategies, pitch proposals/deals to expand Mastercard’s business with assigned accounts
• Take full accountability for the day-to-day management of customer accounts, including handling business issues, preparing data and resolving operational matters (with support from stakeholder teams)
• Conceive, own and drive strategic projects contributing to development of Mastercard share in the long tail segment
• Prepare presentations and meet reporting requirements for internal and customer stakeholders.
• Support the MCDS Regional lead and team strategic initiatives as required

Skills Required

• Experience creating, executing and managing accounts.
• Analytical skills – utilizing internal and external data to grow business/manage performance.
• Payment industry and/or issuing/acquiring experience.
• A collaborator capable of building productive working relationships and coordinating resources across Mastercard’s matrix-based organization.
• Customer focused with sense of urgency to get things done; positive, proactive, curious to learn.
• Demonstrated track record of success with high energy and self-motivation. Good problem-solving skills.
• Hands-on, execution-oriented, willing and able to drive progress of existing projects as well as planning the delivery of new activities.
• Resilient, calm under pressure; well organized and able to prioritize workload.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Comply with Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.