Management Trainee (KFC NAIA 3 Mezzanine)

One Food Group; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

One Food Group in Pasay, Philippines, is seeking a full-time operations lead to support daily restaurant management and customer service. You will help supervise shifts, train staff, and ensure consistent service quality, while maintaining stock levels and adherence to safety standards.

The role involves cash handling, basic financial tracking, and assisting with promotions under the guidance of RGM/AGM. A minimum of 1 year in restaurant operations is preferred; strong communication and

Qualifications

• At least 1 year of experience in restaurant operations or a similar customer-facing role.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team effectively.
• Basic understanding of restaurant financials and inventory management.
• Knowledge of health, safety, and sanitation regulations.
• Proficiency in using point-of-sale systems and handling cash transactions.

Responsibilities

• Oversee daily restaurant operations and ensure adherence to standards.
• Manage shift duties, including opening and closing procedures.
• Provide high-quality customer service and address concerns professionally.
• Supervise and coordinate restaurant staff during shifts and assist in training.
• Assist in inventory management and checking deliveries.
• Ensure compliance with health, safety, and brand standards.
• Support cash handling and daily administrative tasks.
• Assist in marketing and promotions as directed by management.
• Participate in scheduling to maintain adequate staffing.

Skills

Interpersonal skills

Team leadership

Strong communication

POS cash handling

Tools

Point-of-sale systems

Job description

Key Responsibilities:

Support in Daily Operations:

• Assist in overseeing daily restaurant operations, ensuring efficient service and adherence to operational standards.

• Manage shift duties, including opening and closing procedures, to ensure smooth restaurant functionality.

Customer Service:

• Provide high-quality customer service and support to ensure a positive dining experience.

• Address customer concerns and complaints in a professional manner, escalating issues to the RGM or AGM when necessary.

Staff Supervision:

• Assist in supervising and coordinating the activities of restaurant staff during shifts.

• Help with training new employees and providing ongoing support and guidance to current team members.

• Participate in scheduling and ensuring adequate staffing levels during shifts.

Inventory and Stock Management:

• Assist in managing inventory levels and ensuring proper stock levels are maintained.

• Support inventory control procedures, including receiving and checking deliveries.

Compliance and Standards:

• Ensure that the restaurant maintains high standards in food quality, service, health, and safety.

• Assist in conducting routine checks to ensure compliance with health and safety regulations and brand standards.

Financial and Administrative Tasks:

• Support the RGM/AGM in managing cash handling and financial transactions.

• Assist with daily administrative tasks, including tracking sales and monitoring expenses.

Marketing and Promotions:

• Assist in implementing marketing and promotional strategies as directed by the RGM or AGM.

• Participate in organizing and executing store events and promotions to drive customer engagement.

Team Development:

• Support staff development initiatives, including training and performance feedback.

• Foster a positive work environment and contribute to team-building activities.

Problem-Solving:

• Assist in resolving operational issues and emergencies in the absence of the RGM or AGM.

• Learn and apply crisis management techniques as part of the training program.

Learning and Development:

• Engage in the management training program, attending workshops and seminars as required.

• Gain hands-on experience in various aspects of restaurant management to prepare for future leadership roles.

Qualifications:

• At least 1 year of experience in restaurant operations or a similar customer-facing role.

• Strong interpersonal and communication skills.

• Ability to lead and motivate a team effectively.

• Basic understanding of restaurant financials and inventory management.

• Knowledge of health, safety, and sanitation regulations.

• Proficiency in using point-of-sale systems and handling cash transactions.

Job Type: Full-time

Schedule:

• Shift system