Managed Services Consultant - Philippines

ThirdEye; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

ThirdEye Consulting Philippines seeks a Managed Services Consultant to empower client teams in managing Salesforce platforms, delivering enhancements and ongoing support. You will work with Technical Account Managers on complex orgs, building long-term roadmaps to sustain and improve Salesforce environments.

You’ll ensure build quality and best practices while meeting timelines, collaborating with UK leadership and local staff, and pursuing ongoing Salesforce certifications to grow your career.

Qualifications

• Delivered complex Salesforce-focused solutions across multiple clouds.
• Strong use of Salesforce Flow and declarative tooling to build solutions.

Responsibilities

• Build and nurture client relationships to maximise Salesforce ROI.
• Collaborate with clients and teams to design and implement Salesforce solutions.
• Proactively manage and optimise client Salesforce orgs across seasonal releases and best practices.
• Configure and customise Salesforce solutions across Sales Cloud, Service Cloud, CPQ, and Experience Cloud.
• Install and configure third-party applications to extend Salesforce functionality.
• Contribute to discovery workshops, producing process maps, user stories, and functional specs.
• Collaborate with analysts, product owners, and end-users to define requirements and acceptance criteria.
• Present solutions and conduct demos for Technical Account Managers.
• Perform thorough QA testing prior to User Acceptance Testing (UAT).
• Utilise DevOps tools (Gearset, Copado) for efficient deployments and validation of releases.
• Debug and resolve technical issues, prioritising Jira tickets and coordinating with TAMs.
• Conduct post-deployment testing to ensure release success.
• Maintain updates in Jira for all tickets.
• Pursue Salesforce certifications and training for ongoing growth.

Skills

Salesforce

Sales Cloud

Service Cloud

CPQ

Experience Cloud

Apex

LWC

Salesforce Flow

Jira

Copado

Gearset

DevOps

Azure DevOps

Tools

Jira

Copado

Gearset

Job description

Be Part of Something Exceptional – Opportunity to Join ThirdEye Consulting in the Philippines!

ThirdEye Consulting is a Summit-level Salesforce, Integration, Data & AI Consulting Leader at the forefront of innovation, excellence, and transformation. Headquartered in the UK and founded by a Salesforce CTA and a seasoned Consulting Delivery Leader, we’ve built our reputation by delivering game-changing solutions and creating a workplace where top talent thrives.

We work with forward-thinking, transformation-driven clients to design future-ready solutions that maximise the value of technology investments. By blending deep technical expertise with a clear understanding of real-world business challenges, we deliver high-impact systems and experiences that drive measurable success.

Now, we’re taking our global vision further. Following our success in the UK, ThirdEye has expanded into the Philippines where we are establishing a world-class delivery centre that will lead the way in cutting-edge Salesforce, Integration, Data and AI projects. Our new team will embody the same quality, culture, and excellence that have made us a trusted partner in the UK.

At ThirdEye, we hire the best of the best and invest deeply in their growth. With a strong culture of continuous learning, collaboration, and innovation, you’ll have the tools, mentorship, and opportunities to do the best work of your career, while being part of a supportive, people-first environment.

This is your chance to join us at the start of our Philippines journey and help shape a team that will set the standard for excellence in the region.

The Role

This role sits within our established Managed Services Practice, where we support clients on an ongoing basis to help them achieve their yearly business objectives. As a Managed Services Consultant, you'll empower internal client teams to effectively manage their Salesforce platform, simultaneously delivering valuable enhancements.

As the Managed Services Consultant, you will play a pivotal role within the practice. You'll work closely with Technical Account Managers to support ThirdEye’s most strategic clients’ complex orgs, helping them develop long-term roadmaps to sustain and enhance their Salesforce environments. Your focus will be on ensuring build quality and best practice are maintained while adhering to strict timelines. You will be an indispensable part of ThirdEye’s and our clients’ Salesforce success stories.

What You'll Do

• Build and nurture strong client relationships to maximise their Salesforce & Integration ROI.
• Collaborate closely with clients and your team to design and implement innovative Salesforce solutions that address business challenges.
• Proactively manage and optimise client Salesforce orgs, ensuring they remain aligned with Salesforce's seasonal releases and best practices securing long-term stability and performance.
• Configure and customise Salesforce solutions across various clouds including Sales Cloud, Service Cloud, CPQ, and Experience Cloud (and others), to meet precise business requirements.
• Install and configure third-party applications to extend Salesforce functionality.
• Contribute to discovery workshops, producing essential documentation such as process maps, user stories, and functional specifications as required.
• Collaborate with client business analysts, product owners, and end-users to define clear requirements and acceptance criteria.
• Present solutions and conduct demos for Technical Account Managers.
• Perform thorough QA testing prior to User Acceptance Testing (UAT).
• Utilise DevOps tools (e.g., Gearset, Copado) for efficient solution deployment and to validate successful production releases.
• Debug and resolve technical issues, prioritising tickets in Jira and coordinating effectively with Technical Account Managers.
• Conduct post-deployment testing to ensure the success of all releases.
• Maintain accurate and timely updates in Jira for all assigned tickets.
• Continuously enhance your skills and knowledge, actively pursuing Salesforce certifications, functional training, and engaging in stretch assignments to foster your professional growth in partnership with the Philippines Leadership and UK Managed Services Lead.

Who You Are and What You’ve Done

• Successfully delivered complex consulting solutions across multiple Salesforce clouds including Sales Cloud, Service Cloud, CPQ / RCA / Agentforce Revenue Management, Experience Cloud. Marketing Cloud or Omniscript would be advantageous.
• Demonstrated strong build skills, expertly utilising Salesforce Flow and other declarative tools to configure solutions that address complex business challenges, and you genuinely enjoy this aspect of your role.
• Gained hands‑on experience with Apex and Lightning Web Components (LWC), or demonstrated a strong aptitude and eagerness to learn these technologies if less experienced.
• Analysed and debugged Salesforce orgs to efficiently identify root causes of issues and resolve client problems.
• Proactively identified and mitigated risks in collaboration with Technical Account Managers, ensuring the highest quality of service delivery.
• Investigated & leveraged third‑party applications that complement or extend Salesforce's native features.
• Comfortably demonstrated solutions and provided status updates to diverse client stakeholders (e.g., end-users, product owners, SMEs) and Technical Account Managers.
• Gained hands‑on DevOps experience, utilising tools like Copado or Gearset for efficient Salesforce solution migrations across environments.
• Worked with Agile delivery tools such as Jira or Azure DevOps.
• Upheld rigorous quality standards by unit‑testing your work, peer‑reviewing teammates' configs/code, and authoring clear test scripts.
• Acted as a collaborative team player, confidently supporting and mentoring more junior team members, including effective delegation when appropriate.
• Functioned as a proactive self‑starter, adaptable and quick‑thinking, consistently driving forward to deliver optimal outcomes for clients and teams and demonstrating a clear commitment to your continuous career growth.
• Ideally, you have some integration experience, including the ability to debug and understand different integration configurations.

At ThirdEye everyone is welcome, we think life is more interesting when our people don’t all look the same or come from the same background. If you need any flexibility or alterations made, please just ask. Similarly, if you don’t meet 100% of what’s listed above, we’d still love to hear from you as we hire people, not just skills. If you operate with Integrity, Intelligence and Intestinal Fortitude, we think you’ll fit right in!