Managed Service Provider

CallTek; Cebu City; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Training & development

Multicultural environment

Job summary

Staff4Me, a Managed Service Provider, seeks an IT services professional to manage client IT infrastructures and deliver proactive support for the hospitality sector. You will monitor systems, handle remote and onsite issues, and participate in implementing new technologies for client environments.

The role emphasizes strong client relationships, strategic IT planning, and cost-saving recommendations within a dynamic, multicultural team.

Qualifications

• Proven experience as a Managed Service Provider or in a similar IT support role.
• Strong understanding of IT infrastructure and enterprise systems.
• Excellent problem-solving and analytical skills.
• Exceptional communication and customer service abilities.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
• A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining relationships.
• Monitor client IT environments to ensure reliability and performance.
• Provide timely support for technical issues, in remote and onsite capacities.
• Document and track support requests through the ticketing system and maintain thorough documentation.
• Manage IT infrastructure solutions, including networks, servers, and applications, ensuring security and updates.
• Participate in projects involving the implementation of new technology solutions for clients.
• Assist clients in developing IT strategies aligned with business goals and cost-saving initiatives.

Skills

MSP experience

IT infrastructure

Problem solving

Communication skills

Education

Bachelor’s degree in Computer Science/IT

Tools

CompTIA certifications

Microsoft certifications

Cisco certifications

Job description

Job Overview: As a Managed Service Provider (MSP) at Staff4Me, you will be responsible for delivering comprehensive IT services to our clients, particularly in the hospitality sector. Your primary role will involve managing client IT infrastructures, ensuring system performance, providing technical support, and implementing solutions that enhance operational efficiency.

Key Responsibilities:

1. Client Management:

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships.
• Conduct regular check-ins to understand client needs and ensure optimal service delivery.

Systems Monitoring and Management:

• Monitor client IT environments to ensure reliability and performance.
• Proactively identify and resolve issues before they impact clients.

Technical Support:

• Provide timely support for technical issues, in both remote and onsite capacities.
• Document and track support requests through the ticketing system and maintain thorough documentation for resolution actions.

Infrastructure Management:

• Manage IT infrastructure solutions, including networks, servers, and applications, ensuring optimal performance and security.
• Implement updates and upgrades as necessary to keep client systems current.

Project Initiation:

• Participate in projects involving the implementation of new technology solutions for clients.
• Work collaboratively with project teams to ensure timely and successful delivery of services.

Strategic Planning:

• Assist clients in developing IT strategies aligned with their business goals.
• Provide recommendations for technology improvements and cost-saving initiatives.

Requirements

• Proven experience as a Managed Service Provider or in a similar IT support role.
• Strong understanding of IT infrastructure and enterprise systems.
• Excellent problem-solving and analytical skills.
• Exceptional communication and customer service abilities.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
• A bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Benefits

-Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.