MSP Engineer (Network Admin)

Microgenesis Business Systems; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Microgenesis Business Systems is seeking a competent IT Support Specialist in Metro Manila. The role covers providing frontline support for network, desktop, printer, and peripheral issues, plus Office 365 configuration and troubleshooting. You will install and maintain OS and business apps, handle security tools, and assist remote users.

Qualifications include a BS IT or related degree and 1+ year in network infrastructure. Willingness to work shifts, weekends, and overtime is required.

Qualifications

• Bachelor's degree in IT or related field.
• Preferably 1+ year experience in network infrastructure.
• Experience troubleshooting IT hardware, software, and networks.
• Experience in data backup and recovery procedures.
• Experience in IT asset management and evaluation.
• Ability to work with minimal supervision.
• Willing to work shifts including weekends/holidays.
• Willing to render overtime if necessary.

Responsibilities

• Provide first-line technical support for network, desktop, laptop, printer, and peripheral issues.
• Install, configure, and maintain operating systems, business apps, and security tools.
• Diagnose and resolve hardware and software problems, including system errors and app issues.
• Perform routine system maintenance, updates, and security patching.
• Set up and maintain workstations, mobile devices, and AV equipment.
• Support remote users via remote desktop tools, VPN, and collaboration platforms.
• Maintain IT assets inventory and software licenses.
• Document support interactions in the ITSM system.
• Collaborate with infrastructure, network, and app teams for escalation and resolution.
• Office 365 Support: email configuration/troubleshooting, app support, backups, deliverability issues, calendar sync.

Skills

Technical support

Remote support

IT asset management

ITSM documentation

Collaboration

Education

BS IT or related degree

Tools

Office 365

VPN

Remote desktop

ITSM system

Job description

• Provide first-line technical support for network, desktop, laptop, printer, and peripheral issues.

• Install, configure, and maintain operating systems, business applications, and security tools.

• Diagnose and resolve hardware and software problems, including system errors and application issues.

• Perform routine system maintenance, software updates, and security patching.

• Set up and maintain workstations, mobile devices, and audio-visual equipment.

• Support remote users via remote desktop tools, VPN, and collaboration platforms.

• Maintain inventory of IT assets, hardware components, and software licenses.

• Document all technical support interactions, issues, and resolutions in the IT service management (ITSM) system.

• Collaborate with infrastructure, network, and application teams for incident escalation and resolution.

• Office 365 Support: - Email configuration and troubleshooting - Application support (Microsoft Office, email, Teams, SharePoint etc.). - Assisting the user with backing up their email - Respond to and resolve email delivery issues, calendar syncing problems, and other common Office 365 issues. k. Other work-related tasks assigned the immediate superiors

Qualifications

• Bachelor's degree in BS IT or any computer related course

• Preferably with at least 1 years experience in network Infrastructure.

• Experience in troubleshooting and maintenance of IT hardware, software, and networks.

• Experience in administering data backup and recovery procedures.

• Experience in IT asset management and evaluation.

• Can work with minimal supervision.

• Willing to work in shifting schedule including weekends and holidays.

• Willing to render overtime if necessary.