Mall Operations & Tenant Relations Assistant

SM Supermalls; Davao City; On-site; PHP 2,400,000 - 3,000,000; Full time

Job summary

SM Supermalls in the Philippines seeks a results-driven Mall Manager to oversee performance across facilities, operations, and tenant relations. You will drive strategies to enhance income, reduce costs, ensure safety, and maintain high customer experience.

Responsibilities include supervising property management, lease operations, reporting compliance, and people management, with a focus on achieving regional targets under company policies and regulations.

Qualifications

• Advanced in Vendor Management, Safety & Security Management, Risk Mitigation, Project Management, Problem Solving, Networking & Opportunity Identification, Logistics Management, Legal & Regulatory Compliance, Infrastructure Management, Financial Acumen, Facility and Space Optimization, Data Management & Integrity, Customer Orientation, Customer Engagement, Complaint Management, Communication, Change Management, Capital Management, Asset Management
• ME in Results Oriented, Purpose Driven, Mindful ("Malasakit"), Innovative, Exceptional

Responsibilities

• Supports the Mall Manager in driving mall performance by implementing strategies that sustain income growth, manage costs efficiently, and ensure operational excellence.
• Assists in overseeing property management activities to maintain facilities, utilities, and amenities that enhance the mall's value and overall customer experience.
• Helps manage tenant relations and lease operations to achieve high occupancy, ensure compliance with standards, and strengthen long-term partnerships.
• Monitors and ensures compliance with company policies, regulatory requirements, and environmental standards through accurate reporting and documentation.
• Contributes to people management by guiding and supporting mall personnel, fostering teamwork, and promoting professional growth through coaching and training initiatives.

Job description

SM Supermalls in the Philippines seeks a results-driven Mall Manager to oversee performance across facilities, operations, and tenant relations. You will drive strategies to enhance income, reduce costs, ensure safety, and maintain high customer experience.

Responsibilities include supervising property management, lease operations, reporting compliance, and people management, with a focus on achieving regional targets under company policies and regulations.