Mall Operations & Tenant Experience Lead

SupportFinity™; Calabarzon; On-site; PHP 558,000 - 892,800; Full time

Job summary

SupportFinity™ is looking for a Retail Center Manager in Calabarzon, Philippines. You will oversee daily operations, maintain strong tenant relationships, and ensure the retail center meets high standards of cleanliness and functionality.

The ideal candidate has a Bachelor's degree in a related field and 5-8 years of relevant experience, with proven management skills in retail or property environments.

This role offers the opportunity to lead operations and enhance customer satisfaction, backed by a supportive team culture.

Qualifications

• At least 5–8 years of experience in mall management, retail operations, property management, or facilities management.
• Proven experience in managing commercial properties or large retail establishments.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Oversee daily operations of the retail center.
• Coordinate with engineering, security, housekeeping, and maintenance teams.
• Ensure compliance with local regulations and safety standards.
• Build and maintain strong relationships with tenants and retailers.
• Manage and monitor the retail center operating budget.

Skills

Retail Property Management

Facilities Management

Customer Experience Management

Leadership

Financial Management

Stakeholder Management

Education

Bachelor's degree in Business Administration, Property Management, Real Estate, Engineering, or related field

Job description

SupportFinity™ is looking for a Retail Center Manager in Calabarzon, Philippines. You will oversee daily operations, maintain strong tenant relationships, and ensure the retail center meets high standards of cleanliness and functionality.

The ideal candidate has a Bachelor's degree in a related field and 5-8 years of relevant experience, with proven management skills in retail or property environments.

This role offers the opportunity to lead operations and enhance customer satisfaction, backed by a supportive team culture.