Mall Operations Lead: Safety, Service & Experience

Ayala Malls; Quezon City; On-site; PHP 420,000 - 640,000; Full time

Job summary

Ayala Malls is seeking a Senior Operations Associate to support the Operations Manager in ensuring safe, efficient, and customer-focused day-to-day mall operations across facilities, safety, sustainability, and customer experience.

The role requires 3–5 years of relevant experience in mall or facilities management, with strong coordination skills to work with Engineering, Security, and Merchants. Join Ayala Malls to contribute to a transformational vision for community spaces.

Qualifications

• Bachelor's Degree or equivalent in a related discipline.
• 3–5 years of relevant experience in mall operations, property/facilities management, hospitality, or retail operations.

Responsibilities

• Oversee day-to-day mall operations ensuring compliance with policies and standards.
• Conduct regular inspections of common areas, facilities, parking and service zones.
• Coordinate with Engineering, Facilities, Security, Housekeeping and other teams to resolve issues.
• Support safety, security, emergency preparedness and risk management programs.
• Enhance merchant and customer experience by resolving concerns and streamlining processes.
• Prepare and consolidate operational and incident reports and monitor data trends.
• Guide Operations staff and coordinate with internal departments and stakeholders to ensure seamless operations.

Skills

Mall operations

Operations management

Safety & security

Facility management

Stakeholder coordination

Data & reporting

Education

Bachelor's degree in Business Administration or related field

Job description

Ayala Malls is seeking a Senior Operations Associate to support the Operations Manager in ensuring safe, efficient, and customer-focused day-to-day mall operations across facilities, safety, sustainability, and customer experience.

The role requires 3–5 years of relevant experience in mall or facilities management, with strong coordination skills to work with Engineering, Security, and Merchants. Join Ayala Malls to contribute to a transformational vision for community spaces.