Mall General Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 3,000,000 - 5,400,000; Full time

Job summary

Ayala Malls is seeking a General Manager to provide leadership for the commercial, operational, and experiential performance of the mall. You will ensure financial targets are met, deliver excellent customer experience, maintain tenant satisfaction, and operate in compliance with corporate standards across safety, engineering, marketing, leasing support, guest services, and community engagement.

You will be the principal representative of the mall, driving collaboration across Asset Management,

Qualifications

• Bachelor's degree in business, management, real estate, hospitality, engineering, or related field.
• Master's degree (MBA or related) is an advantage.
• 9+ years of leadership experience in retail real estate, shopping centre management, hospitality, operations, or related sectors.
• Experience managing large teams and multi-disciplinary operations.
• Strong commercial background with exposure to financial performance management.

Responsibilities

• Leads and executes the mall's overall strategic direction, goals, and initiatives, including budget planning and forecasting.
• Oversees efficient day-to-day mall operations, ensuring high service standards, safety, compliance, and operational excellence.
• Monitors mall performance through inspections, coordination meetings, and issue escalation to management.
• Drives financial performance through budget management, cost efficiency initiatives, merchant performance reviews, and sales analysis.
• Builds strong tenant relations, ensuring effective conflict resolution, merchant engagement, orientations, and timely collections.
• Collaborates with Marketing to deliver promotions, events, and activities that increase foot traffic and community engagement.
• Enhances customer experience through feedback mechanisms, improved amenities, events, and service recovery.
• Ensures compliance with regulatory requirements, permits, licenses, safety standards, and risk mitigation measures.
• Leads, develops, and manages teams through onboarding, performance management, coaching, recognition, and discipline.
• Represents the mall in dealings with senior management, merchants, partners, government agencies, media, and customers.
• Performs other related duties to support departmental and organizational objectives.

Education

Bachelor's Degree – Business, Management, Real Estate, Hospitality, Engineering, or related field

Master's Degree (MBA or related) is an advantage

Job description

We in Ayala Malls are looking for passionate individuals who want to make an impact. As we re‑define our malls, this transformation is more than just a facelift—it is a visionary reinvention. It's a complete reimagining of how we serve communities, connect people, and elevate everyday experiences.

Role Description

The General Manager provides overall leadership and accountability for the commercial, operational, and experiential performance of an Ayala Mall. Ensure the mall meets its financial targets, delivers excellent customer experience, maintains tenant and stakeholder satisfaction, and operates in compliance with corporate standards across safety, engineering, marketing, leasing support, guest services, and community engagement. Serve as the principal representative of the mall, driving collaboration among Asset Management, Leasing, TSD, Finance, Marketing, and Tenant Relations to optimize asset performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads and executes the mall's overall strategic direction, goals, and initiatives, including budget planning and forecasting
• Oversees efficient day-to-day mall operations, ensuring high service standards, safety, compliance, and operational excellence
• Monitors mall performance through inspections, coordination meetings, and issue escalation to management
• Drives financial performance through budget management, cost efficiency initiatives, merchant performance reviews, and sales analysis
• Builds strong tenant relations, ensuring effective conflict resolution, merchant engagement, orientations, and timely collections
• Collaborates with Marketing to deliver promotions, events, and activities that increase foot traffic and community engagement
• Enhances customer experience through feedback mechanisms, improved amenities, events, and service recovery
• Ensures compliance with regulatory requirements, permits, licenses, safety standards, and risk mitigation measures
• Leads, develops, and manages teams through onboarding, performance management, coaching, recognition, and discipline
• Represents the mall in dealings with senior management, merchants, partners, government agencies, media, and customers
• Performs other related duties to support departmental and organizational objectives

We are looking for someone who can bring in:

Business Leadership

strong commercial and financial acumen with a track record of delivering results.

Customer & Market Orientation

the ability to understand changing customer needs and translate insights into business opportunities.

Transformation Mindset

a leader who challenges the status quo, sees beyond the current operating model, and can turn strategy into meaningful change.

People Leadership

the ability to inspire, develop, and hold leaders accountable while building a collaborative, high-performance culture.

Stakeholder Influence

the maturity and presence to work effectively with senior executives, tenants, partners, government stakeholders, and diverse business functions.

Ownership & Agility

someone who takes accountability, makes sound decisions, and can navigate complexity with pace and resilience.

EDUCATION

• Bachelor's Degree – Business, Management, Real Estate, Hospitality, Engineering, or related field.
• Master's Degree (MBA or related) is an advantage.

EXPERIENCE

• 9+ years of leadership experience in retail real estate, shopping centre management, hospitality, operations, or related sectors.
• Experience managing large teams and multi-disciplinary operations.
• Strong commercial background with exposure to financial performance management.

At AyalaMalls, you will be part of a broader transformation that goes beyond physical spaces.

You will have the opportunity to shape how a mall performs, how people experience it, and how it creates value for the business and the community.