Mall Amusement Operations Manager

SM Family Entertainment Center Inc.; Pasay; On-site; PHP 800,000 - 1,600,000; Full time

Job summary

SM Family Entertainment Center Inc. is seeking an experienced Amusement Operations Manager to oversee full-cycle implementation of mall amusement plans in the Pasay area.

You will coordinate with stakeholders across Business Unit and Mall to drive profitability and ensure smooth ride operations, sales analytics, and documentation. Responsibilities include strategizing deployments, coordinating with workforce providers, managing P&L for SMPHI-owned rides and roving attractions, acting as

Qualifications

• Requires minimum 5 years of experience; preferably handling multiple locations or areas.
• Advanced proficiency in safety and security management, risk mitigation, regulatory compliance, and stakeholder communication.

Responsibilities

• Strategize, recommend and manage attraction deployments within his/her area
• Coordinate with workforce provider on key management goals and requirements
• Manage the P&L of amusement deployments in his/her area including SMPHI-owned rides and short-term roving attractions
• Act as end-to-end point person of mall operations in his/her area for FECI amusement operations (ride status, sales analytics, documentation, systems)
• Direct end-of-day performance reporting and generate weekly, monthly, quarterly and annual analytics; coordinate budgets; disseminate operational insights

Skills

Safety & Security Management

Risk Mitigation

Legal & Regulatory Compliance

Complaint Management

Communication

Asset Management

Results Oriented

Purpose Driven

Mindful

Innovative

Job description

Ensures the full cycle implementation of Family Entertainment's (FECI) mall amusement plans and programs. Works with multiple stakeholders to service both the needs of the Business Unit, Mall and attain profitability.

DUTIES & RESPONSIBILITIES

AMUSEMENT OPERATIONS

• Strategize, recommend and manage attraction deployments within his/her area
• Coordinate with workforce provider on key management goals and requirements
• Manage the P&L of amusement deployments in his/her area which includes SMPHI-owned rides and short-term roving attractions
• Act as the end-to-end point person of mall operations in his area with regards to FECI amusement operations covering ride status, sales analytics, documentation and systems
• To command of EOD performance, generates weekly, monthly, quarterly and annual analytics, budget coordination, cascades operational insights to both internal and external network.

DOCUMENTATION

• EOD Performance
• Monthly Mancom Update
• Processing of necessary internal documentations as needed by various support groups and external partners

EXPERIENCE & EDUCATIONAL REQUIREMENTS

• With at least 5 years of experience; preferably handling multiple locations or area
• Required skills: Advanced in Safety & Security Management, Risk Mitigation, Legal & Regulatory Compliance, Complaint Management, Communication, Asset Management; Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

WORK LOCATION

• Candidates must be willing to be assigned at the Head Office - MOA Square, Pasay City.
• Willing to travel and cover NCR & North Luzon area.