Makati Customer Service Hiring | Multiple Accounts | 24k - 36k

EPSILON GROUP SERVICES INC.; Makati; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Pure onsite in Makati

Stable career opportunity

Training & development opportunities

Company benefits & incentives

Job summary

EPSILON GROUP SERVICES INC. is seeking a Customer Service Representative to join our Makati team on a 100% onsite setup. The ideal candidate has at least 6 months of customer service or BPO experience, with strong communication and interpersonal skills.

Responsibilities include handling inquiries via phone, chat, or email and delivering accurate information. The role requires you to work on shifting schedules, including weekends and holidays when needed, and to maintain high customer

Qualifications

• High School diploma or equivalent required.
• 6 months or more of customer service/BPO experience preferred.
• Excellent communication and interpersonal skills essential.
• Customer-oriented and professional demeanor needed.
• Willingness to work 100% onsite in Makati City.
• Willing to work on shifting schedules, weekends, and holidays when required.
• Ability to multitask and handle customer concerns effectively.

Responsibilities

• Handle inquiries, concerns, and requests via phone, chat, or email.
• Provide accurate and timely information to customers.
• Resolve issues professionally and efficiently to maintain satisfaction.
• Document interactions and update account information.
• Follow company policies, procedures, and quality standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Education

High School Graduate

Job description

Customer Service Representative

Location: Makati City
Work Setup: Pure Onsite
Salary: ₱24,000–₱36,000 per month
Education: At least High School Graduate
Experience: 6 months and above

Job Description

We are looking for Customer Service Representatives to join our team in Makati! If you have at least 6 months of customer service or BPO experience and are comfortable working onsite, we'd love to hear from you.

Qualifications

• At least High School Graduate
• With 6 months or more of customer service/BPO experience
• Excellent communication and interpersonal skills
• Customer-oriented and professional
• Willing to work 100% onsite in Makati City
• Willing to work on shifting schedules, weekends, and holidays when required
• Able to multitask and handle customer concerns effectively

Job Responsibilities

• Handle customer inquiries, concerns, and requests through phone, chat, or email
• Provide accurate and timely information to customers
• Resolve customer issues professionally and efficiently
• Maintain a high level of customer satisfaction
• Document customer interactions and update account information
• Follow company policies, procedures, and quality standards

Compensation & Benefits

• ₱24,000–₱36,000 salary package
• Stable career opportunity
• Training and development opportunities
• Company benefits and incentives
• Pure onsite work in Makati