Maintenance Supervisor (Relocate to the UAE)

Americana Restaurants; Manila; On-site; PHP 2,606,000 - 3,996,000; Full time

Job summary

Americana Restaurants in UAE is seeking a Maintenance Supervisor to lead technicians and vendors, ensuring MEP, safety, branding and compliance across restaurants, commissaries and offices to global standards.

You will manage reactive and preventive maintenance, budgets, energy projects and stakeholder relations, with relocation from the Philippines encouraged.

Qualifications

• 5-7 years in a restaurants maintenance background.
• Strong hands-on and supervisory experience on Kitchen Equipment and MEP.
• Good knowledge of authority regulations, malls/landlord requirements.

Responsibilities

• Reactive Complaint / PPM: manage response time for technicians and external vendors as per SLA.
• Customer and Stakeholder Management: be the direct point of contact for the Operation team and respond during restaurant operation times.
• Capex and OPEX Management: execute yearly Capex plan and manage monthly/ yearly OPEX budgets.
• Energy and Sustainability Management: assist with IoT projects, digital thermostats, water and gas consumption, solar installation.
• Team Management: manage a team of technicians and external vendors; arrange training; plan shifts.

Skills

Field Management System

MS Office

CAFM Software

IoT based apps

English communication

Job description

This is an international leadership opportunity based in the UAE. Candidates currently based in Philippines who are open to relocation are encouraged to apply.

Job Purpose:

The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health & Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.

Key Responsibilities:

Reactive Complaint / PPM

• Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI.
• PPM WO to be completed and monitored as per the SLA and compliance.

Customer and Stakeholder Management

• As a Maintenance supervisor must have excellent customer relationship and stakeholder management.
• Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time.
• Stakeholders like Supply chain, Finance, Mall.

Capex and OPEX Management

• Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR.
• Manage the monthly and yearly OPEX Budget and not overspend.
• Minimize the jobs from External Vendors by rectifying them through his in-house team and ensure the spares are not replaced unless necessary Advises supervisor regarding major repairs / changes required.

Energy and Sustainability Management

• Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc.

Team Management

• Must be able to manage a team of technician and external vendors.
• Arranging training for his team through both inhouse and outside trainers.
• Shift planning and priority planning etc.

Personal Growth

• Improve skills & efficiency by attending courses.
• Making sure to use latest digital tech. in his daily work and work smart to manage the volume of WO both PPM and RM.

Experience:

• 5-7 years in an overall Restaurants Maintenance background.
• Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of authority regulations, malls/landlord requirements.

Skills:

• IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software’s, Iot based apps.
• Language Skills: Good Communicate in English. Fluency in Arabic will be an advantage.