Maintenance Renewal Representative

AvePoint; Makati; Hybrid; PHP 446,400 - 781,200; Full time

Benefits offered by this job

HMO coverage from day 1

Paid annual and sick leaves

Paid compassionate leave

Employee referral bonus

Hybrid working arrangement

Career growth opportunities

Job summary

AvePoint in Metro Manila is seeking a Maintenance Renewal Representative to ensure current customers renew their annual maintenance contracts on time and see ongoing value from AvePoint products.

The role involves managing renewals, coordinating with sales and cross-functional teams, and maintaining knowledge of pricing. A Bachelor’s degree and 1–2 years of related experience are preferred, with a hybrid work setup (3 days onsite, 2 days WFH).

Qualifications

• Bachelor’s degree required.
• 1-2 years of related experience.
• Ability to understand and convey business issues and technical concepts.
• Excellent written and verbal communication skills.
• Sense of urgency in a high-volume environment.
• Amenable to hybrid work (3x onsite, 2x WFH).

Responsibilities

• Manage sales of existing customers.
• Ensure timely renewals with existing customers.
• Coordinate with sales executives on account management and opportunities.
• Coordinate with internal and external teams.
• Forecast and maintain ongoing and upcoming sales.
• Follow up with quoted customers until renewals are closed.
• Track cancellations and reasons for cancellations.
• Maintain knowledge of products and pricing to close sales.
• Identify and transfer leads to sales departments.

Skills

Sales

Renewals

Account management

Forecasting

Education

Bachelor’s degree

Tools

CRM (Salesforce)

Job description

As a Maintenance Renewal Representative, your job is to ensure all current customers see the value in renewing their annual maintenance contracts, and that these contracts are renewed on time. This role requires a combination of selling, value proposition transfer to the customer, organizational skills and a high level of customer service.

Responsibilities

• Managing sales of existing customers
• Ensuring timely renewals with existing customers
• Coordinating with sales executives on account management and potential opportunities
• Coordinating with internal (legal, accounting) and external business teams
• Diligence with forecasting and maintaining ongoing and upcoming sales
• Following up with quoted customers until renewals are closed
• Tracking cancellations and reasons for cancellations
• Maintaining knowledge of current products and pricing appropriately, to closing sales
• Identifying and transferring leads to sales departments

Qualities and Qualifications

To be successful in this role, you need to be a self‑motivated, out‑of‑the‑box thinker with the ability to understand what an existing customer needs and articulate how AvePoint can help. You are also a team player who thrives on working collaboratively with both internal and external teams.

• Bachelor’s degree
• 1‑2 years of experience in a related role
• Ability to understand and convey business issues and technical concepts
• Outstanding written and verbal communication skills
• Superior work ethic and a positive attitude
• Sense of urgency in a high‑volume work environment
• Ability to work well independently and as a team player
• Ability to work in a flexible environment and adaptive to change
• Amenable to work night shift (US EST)
• Amenable to work hybrid work setup (3x onsite, 2x WFH)

Benefits

• HMO coverage from day 1 of employment (+ 2 free dependents on your first day)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (Years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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