Maintenance Reminder Specialist

Toyotabutuan; Crossing; On-site; PHP 223,200 - 334,800; Full time

Job summary

The Maintenance Reminder Staff at Toyota Butuan is responsible for managing customer relations by proactively contacting clients for vehicle maintenance reminders. This role requires coordination with the service department to ensure accurate communication regarding scheduled services.

Ideal candidates should be detail-oriented, possess strong communication skills, and be dedicated to providing excellent customer service. Experience in customer service is an advantage.

Qualifications

• Must be a college graduate.
• Keen attention to detail and strong organizational skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a pleasing personality.
• Customer service-oriented, adaptable, and flexible.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Ability to multitask and work effectively under pressure.
• Experience in a customer service role is an advantage.

Responsibilities

• Proactively contact customers to remind them of upcoming scheduled maintenance.
• Address customer inquiries regarding maintenance schedules and service options.
• Follow up with customers post-service to ensure satisfaction.
• Collaborate with the service department to schedule appointments.
• Maintain organized records of customer interactions using the CRM system.
• Monitor and track due dates of maintenance services.
• Generate reports on customer response rates for management review.
• Handle customer feedback and complaints related to service reminders.

Skills

Attention to detail

Organizational skills

Communication skills

Interpersonal skills

Customer service orientation

Proficiency in Microsoft Office

Ability to multitask

Education

College graduate

Tools

Customer Relationship Management (CRM) system

Job description

The Maintenance Reminder Staff at Toyota Butuan is responsible for managing customer relations by proactively contacting clients for vehicle maintenance reminders. This role requires coordination with the service department to ensure accurate communication regarding scheduled services.

Ideal candidates should be detail-oriented, possess strong communication skills, and be dedicated to providing excellent customer service. Experience in customer service is an advantage.