Luxury Travel Guest Experience Ambassador

Explora Journeys; Philippines; On-site; PHP 520,000 - 860,000; Full time

Job summary

Explora Journeys is seeking an experienced, guest-focused ambassador based in Manila to join our vibrant global contact centre. You will manage cruise bookings, destination experiences, and pre/post-travel arrangements, delivering luxury service via phone, email, chat, and video.

You will build trusted relationships with guests and travel partners while using Salesforce and Seaware to provide personalised support.

Qualifications

• Minimum 1 year of experience in a contact centre or customer service environment, ideally in travel, tourism, or luxury hospitality.
• Fluent in English and another required language.
• Excellent verbal communication and problem-solving skills.
• Confident using digital tools and systems; experience with Salesforce and/or Versonix Seaware is an advantage.
• Willingness to work full-time on rotating shift schedule, including weekends and public holidays.

Responsibilities

• Handle all aspects of the guest journey, including cruise bookings, destination experiences, and pre/post-travel arrangements.
• Deliver exceptional luxury service across all communication channels (phone, email, video chat, live chat, etc.).
• Build strong relationships with guests and travel partners as a trusted brand ambassador.
• Use internal systems (e.g., Salesforce, Versonix Seaware) to provide personalised, seamless support.
• Share feedback and ideas to improve tools, processes, and guest experiences.
• Stay informed about Explora Journeys offerings to provide expert guidance.
• Bring passion for travel, hospitality, and high-touch service.
• Show curiosity for global destinations and cultures.
• Thrive in a dynamic, start-up environment with agility and independence.
• Demonstrate enthusiasm, ownership, and follow-through on responsibilities.

Skills

Customer service

Verbal communication

Problem solving

Tools

Salesforce

Versonix Seaware

Job description

Explora Journeys is seeking an experienced, guest-focused ambassador based in Manila to join our vibrant global contact centre. You will manage cruise bookings, destination experiences, and pre/post-travel arrangements, delivering luxury service via phone, email, chat, and video.

You will build trusted relationships with guests and travel partners while using Salesforce and Seaware to provide personalised support.