Luxury Travel Concierge & VIP Support Specialist

TORCH Solutions; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

TORCH Solutions in the Philippines is seeking a Luxury Travel Customer Support Specialist to deliver white-glove service to premium clients. You will handle luxury travel bookings, post-booking requests, and partner with hotels, airlines, and concierge teams to ensure flawless experiences.

Ideal candidates have fluent English, experience with Zendesk and Salesforce Service Cloud, and strong CRM skills, with a polished, proactive communication style to meet SLAs.

Qualifications

• Fluent English required.
• Experience with Zendesk and Salesforce Service Cloud required.
• Strong CRM skills and proactive communication to meet SLAs.

Responsibilities

• Deliver white-glove travel support to premium clients.
• Handle luxury travel bookings and post-booking requests.
• Coordinate with hotels, airlines and concierge teams to ensure flawless experiences.

Skills

Fluent English

Zendesk

Salesforce Service Cloud

CRM skills

Job description

TORCH Solutions in the Philippines is seeking a Luxury Travel Customer Support Specialist to deliver white-glove service to premium clients. You will handle luxury travel bookings, post-booking requests, and partner with hotels, airlines, and concierge teams to ensure flawless experiences.

Ideal candidates have fluent English, experience with Zendesk and Salesforce Service Cloud, and strong CRM skills, with a polished, proactive communication style to meet SLAs.