Luxury Travel Concierge & VIP Support Specialist

TORCH Solutions; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

TORCH Solutions in the Philippines is seeking a Luxury Travel Customer Support Specialist to deliver white-glove service to premium clients. You will handle luxury travel bookings, post-booking requests, and partner with hotels, airlines, and concierge teams to ensure flawless experiences.

Join our team to contribute to world-class travel experiences across global partners. Ideal candidates have fluent English, experience with Zendesk and Salesforce Service Cloud, and strong CRM skills, with a

Qualifications

• Fluent English and strong CRM skills.
• Experience with Zendesk and Salesforce Service Cloud.
• Polished, proactive communication to meet SLAs.

Responsibilities

• Handle luxury travel bookings and post-booking requests.
• Collaborate with hotels, airlines, and concierge teams to ensure flawless experiences.

Skills

Fluent English

CRM skills

Polished communication

Tools

Zendesk

Salesforce Service Cloud

Job description

TORCH Solutions in the Philippines is seeking a Luxury Travel Customer Support Specialist to deliver white-glove service to premium clients. You will handle luxury travel bookings, post-booking requests, and partner with hotels, airlines, and concierge teams to ensure flawless experiences.

Ideal candidates have fluent English, experience with Zendesk and Salesforce Service Cloud, and strong CRM skills, with a polished, proactive communication style to meet SLAs.