Luxury Travel Booking Support Specialist

TORCH Solutions; Metro Manila; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Wellness amenities

Career growth

Premium client exposure

Job summary

TORCH Solutions in Metro Manila seeks a luxury travel customer support specialist to manage high-value bookings and post-booking requests. You will handle voice, email, chat, and ticketing with a focus on elegant problem-solving and client satisfaction.

You will collaborate with premium travel partners to ensure seamless client experiences while maintaining brand standards and exceeding CSAT targets. The role involves high-volume, high-value interactions in a premium travel context.

Qualifications

• Fluent English (written and spoken).
• Zendesk experience.
• Salesforce Service Cloud experience.
• CRM expertise.
• Microsoft Office Suite proficiency.
• Call center etiquette.
• Customer service scripting.
• SLA compliance.

Responsibilities

• Deliver exceptional customer support via voice, email, chat, and ticketing for luxury travel bookings.
• Resolve complex itineraries, cancellations, upgrades, and special requests with precision.
• Collaborate with hotels, airlines, and concierge partners to ensure seamless experiences.
• Maintain high CSAT scores with empathetic, solution-focused communication.
• Document and escalate critical issues while upholding luxury brand standards.
• Adhere to SLAs and KPIs in high-volume, high-value interactions.

Skills

Fluent English

Zendesk

Salesforce Service Cloud

CRM

Microsoft Office Suite

Call center etiquette

Customer service scripting

SLA compliance

Tools

Zendesk

Salesforce Service Cloud

Microsoft Office Suite

Job description

TORCH Solutions in Metro Manila seeks a luxury travel customer support specialist to manage high-value bookings and post-booking requests. You will handle voice, email, chat, and ticketing with a focus on elegant problem-solving and client satisfaction.

You will collaborate with premium travel partners to ensure seamless client experiences while maintaining brand standards and exceeding CSAT targets. The role involves high-volume, high-value interactions in a premium travel context.