Elite Luxury Travel Support Concierge

TORCH Solutions; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

TORCH Solutions in the Philippines is seeking a Luxury Travel Customer Support Specialist to deliver white-glove service to premium clients. You will handle luxury travel bookings, post-booking requests, and partner with hotels, airlines, and concierge teams to ensure flawless experiences.

Ideal candidates have fluent English, experience with Zendesk and Salesforce Service Cloud, and strong CRM skills, with a polished, proactive communication style to meet SLAs.

Qualifications

• Fluent English required.
• Experience with Zendesk and Salesforce Service Cloud.
• Strong CRM skills and proactive communication.

Responsibilities

• Handle luxury travel bookings, post-booking requests, and coordination with hotels, airlines, and concierge teams to ensure flawless experiences.
• Deliver white-glove service to premium clients via voice, email, chat, and ticketing.
• Maintain SLAs and high customer satisfaction through polished, proactive communication.

Skills

Fluent English

CRM skills

Proactive communication

Tools

Zendesk

Salesforce Service Cloud

Job description

TORCH Solutions is seeking a Luxury Travel Customer Support Specialist in the Philippines to deliver white-glove service to premium clients via voice, email, chat, and ticketing. You will handle luxury travel bookings, post‑booking requests, and partner with hotels, airlines, and concierge teams to ensure flawless experiences.

Ideal candidates have fluent English, experience with Zendesk and Salesforce Service Cloud, strong CRM skills, and a polished, proactive communication style to meet SLAs