Luxury Travel Client Experience Lead

KMC Solutions; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Lartisien in Manila seeks a Sales and Account Lead to design bespoke travel experiences for a high-net-worth clientele, overseeing stays and long-term loyalty. They act as a brand ambassador, delivering unforgettable journeys and anticipating needs to ensure exceptional service.

The role blends relational excellence with proactive personalization, cross-functional collaboration, and a strong focus on commercial development, all in a premium luxury context.

Qualifications

• Experience in high-end client-facing roles or luxury hospitality.
• Ability to represent and embody a premium brand in client interactions.
• Exceptional client relationship management with high-end clientele.
• Excellent written and verbal English communication skills.
• Strong cultural awareness and adaptability to diverse client backgrounds.

Responsibilities

• Develop personalized and long-lasting relationships with each member.
• Anticipate members' needs and proactively recommend tailored travel experiences and solutions.
• Identify opportunities to nurture and grow client relationships and commercial value.
• Manage an annual calendar of client touchpoints and reporting on interactions and performance.
• Coordinate with Travel Designers and Destination Managers to ensure flawless execution of proposals.
• Deliver highly personalized travel experiences and ensure a seamless, premium client journey.

Skills

Client relationship management

Luxury hospitality

Premium brand representation

English communication

Cross-functional collaboration

Problem solving

Job description

Lartisien in Manila seeks a Sales and Account Lead to design bespoke travel experiences for a high-net-worth clientele, overseeing stays and long-term loyalty. They act as a brand ambassador, delivering unforgettable journeys and anticipating needs to ensure exceptional service.

The role blends relational excellence with proactive personalization, cross-functional collaboration, and a strong focus on commercial development, all in a premium luxury context.