Sales and Account Lead (Hotel Industry)

KMC Solutions; Taguig; In loco; PHP 900.000 - 1.500.000; Tempo pieno

Descrizione del lavoro

Lartisien in Manila seeks a Sales and Account Lead to design bespoke travel experiences for a high-net-worth clientele, overseeing stays and long-term loyalty. They act as a brand ambassador, delivering unforgettable journeys and anticipating needs to ensure exceptional service.

The role blends relational excellence with proactive personalization, cross-functional collaboration, and a strong focus on commercial development, all in a premium luxury context.

Competenze

• Experience in high-end client-facing roles or luxury hospitality.
• Ability to represent and embody a premium brand in client interactions.
• Exceptional client relationship management with high-end clientele.
• Excellent written and verbal English communication skills.
• Strong cultural awareness and adaptability to diverse client backgrounds.

Mansioni

• Develop personalized and long-lasting relationships with each member.
• Anticipate members' needs and proactively recommend tailored travel experiences and solutions.
• Identify opportunities to nurture and grow client relationships and commercial value.
• Manage an annual calendar of client touchpoints and reporting on interactions and performance.
• Coordinate with Travel Designers and Destination Managers to ensure flawless execution of proposals.
• Deliver highly personalized travel experiences and ensure a seamless, premium client journey.

Conoscenze

Client relationship management

Luxury hospitality

Premium brand representation

English communication

Cross-functional collaboration

Problem solving

Descrizione del lavoro

The Sales and Account Lead is responsible for designing bespoke travel experiences and overseeing the stays of a high-potential, high-end clientele, while ensuring their development and long-term loyalty. They are responsible for designing bespoke travel experiences and overseeing the stays of a high-potential, high-end clientele, while ensuring their development and long-term loyalty.

As a true ambassador of the brand, they offer unforgettable journeys and unique experiences to their clients. They continuously anticipate even the most implicit needs and deliver exceptional service. They are the guardian of Lartisien’s image, values, standards of excellence, and service quality.

The role combines relational excellence, strong anticipation skills, advanced personalisation, and commercial responsibility. It requires a balanced presence, great discernment, and outstanding relationship-building abilities.

Schedule: Mid/Night Shift | Monday–Friday

Key Responsibilities:

1. Develop a Personalized and Long-Lasting Relationship with Each Member

Acquire an in-depth understanding of each client and nurture this knowledge over time.

Lead introduction calls as key, foundational moments of the relationship.

Build a long-term relationship of trust based on listening, accuracy, and high-quality interactions.

Maintain a regular, thoughtful, and personalized presence aligned with each Member’s expectations.

2. Anticipation and Proactivity

Anticipate Members’ needs, including those that are not explicitly expressed.

Proactively recommend travel experiences, enhancements, and tailored solutions with attention to detail.

Take initiative at the right moment, providing the appropriate level of support and engagement.

3. Relationship & Commercial Development

Identify opportunities to introduce new travel projects with subtlety and precision.

Enrich each Member’s annual experience through relevant, inspiring, and high-value recommendations.

Grow the value of each client relationship with a long-term approach while preserving authenticity and trust.

4. Clienteling & Relationship Management

Manage an annual calendar of transactional and relationship touchpoints, ensuring consistency and quality.

Strengthen Member loyalty by fostering personalized and engaging relationships.

Provide regular, structured reporting on client interactions, follow-ups, and commercial performance.

5. Coordination & Personalized Travel Experiences

Collaborate closely with Travel Designers and Destination Managers to ensure consistency and excellence across all proposals.

Deliver highly personalized travel experiences, including accommodations, dining, private transfers, activities, and partner services.

Create memorable moments through thoughtful, refined, and meaningful personalization.

6. Operational Excellence

Ensure flawless execution throughout every stage of the client journey.

Work closely with the Customer Service and Travel Designer teams to deliver a seamless, consistent, and exceptional client experience.

Desired Profile:

Experience & Background

Proven experience in a high-end client-facing role or luxury hospitality, with the ability to represent and embody a premium brand.

Qualifications & Skills

Exceptional client relationship management skills with experience serving high-end or premium clientele.

Strong cultural awareness and ability to adapt to diverse client backgrounds.

Professional and polished presentation aligned with luxury brand standards.

Passion for travel with knowledge of destinations, luxury hotels, and curated experiences.

Ability to anticipate client needs and personalize every interaction.

Strong cross-functional collaboration and teamwork.

Excellent written and verbal English communication skills.

Strong analytical thinking and problem-solving abilities.

Highly proactive, adaptable, creative, organized, and detail-oriented.

Thrives in a fast-paced, dynamic, and evolving environment.

Demonstrates a high level of commitment, professionalism, and availability to meet the expectations of premium clientele.