Luxury Outlet Manager - Guest Service & Ops Leader

Raffles; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Raffles Makati is a luxurious retreat in the heart of Manila's financial district, offering 32 suites and renowned hospitality. This role leads the hotel bar with a focus on exceptional guest service, budgeting, and staff development to uphold luxury standards.

The ideal candidate has 5+ years of managerial experience in a luxury hotel bar, strong loyalty program knowledge, and proficiency in Opera and MS Office. On-site role in Makati.

Qualifications

• 5+ years of managerial experience in a luxury hotel bar.
• Service-oriented with high guest service skills and leadership ability.
• Familiarity with loyalty programs is a plus.

Responsibilities

• Ensures quality guest service that adheres to the corporate, regional, and local standards through daily inspection of outlet functions and operations.
• Prepares reports by ensuring they are maintained and accurate, participates in the budgeting process, and monitors Micros system.
• Trains and develops decision‑making skills, performance management techniques, and function planning abilities of colleagues.

Skills

Guest service

Leadership

Budgeting

Education

Bachelor's degree in Hospitality Management

Tools

Opera

MS Office

Job description

Raffles Makati is a luxurious retreat in the heart of Manila's financial district, offering 32 suites and renowned hospitality. This role leads the hotel bar with a focus on exceptional guest service, budgeting, and staff development to uphold luxury standards.

The ideal candidate has 5+ years of managerial experience in a luxury hotel bar, strong loyalty program knowledge, and proficiency in Opera and MS Office. On-site role in Makati.