Luxury Guest Service Supervisor (PABX)

Mandarin Oriental; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Learning & Development programs

Complimentary nights under MOstay

Health and wellness programs

Job summary

Mandarin Oriental is seeking a Guest Service Supervisor (PABX) for their upcoming luxury hotel in Manila. In this role, you will oversee communications operations, ensuring guest interactions are handled with care and professionalism.

Your leadership will contribute to an exceptional pre-opening experience, training staff and ensuring all communications are managed efficiently. Candidates should possess relevant hospitality education, supervisory experience, and strong communication skills.

Join a world-class team dedicated to excellence and authentic Asian hospitality.

Qualifications

• Minimum 2-3 years experience in PABX/communications or Front Office operations in a luxury hotel.
• Prior supervisory experience preferred.
• High level of professionalism, discretion, and emotional intelligence.

Responsibilities

• Supervise all PABX/telephone operations, ensuring prompt service.
• Deliver consistently refined and personalized service.
• Lead, train, and coach the Guest Service (PABX) team.

Skills

Excellent verbal communication skills in English

Strong leadership and coaching skills

Attention to detail

Proficiency in hotel systems

Strong organizational and multitasking ability

Education

Diploma or degree in Hospitality Management or related field

Tools

Opera or similar PMS

PABX systems

Job description

Mandarin Oriental is seeking a Guest Service Supervisor (PABX) for their upcoming luxury hotel in Manila. In this role, you will oversee communications operations, ensuring guest interactions are handled with care and professionalism.

Your leadership will contribute to an exceptional pre-opening experience, training staff and ensuring all communications are managed efficiently. Candidates should possess relevant hospitality education, supervisory experience, and strong communication skills.

Join a world-class team dedicated to excellence and authentic Asian hospitality.