Luxury Cruise Trade Sales Consultant

Royal Caribbean Group; Makati; On-site; PHP 480,000 - 640,000; Full time

Job summary

Royal Caribbean Group's Silversea brand seeks a Trade Sales Agent to handle inbound/outbound calls, emails, and reservations for Travel Agents, delivering personalized luxury service. You will work with global teams to meet targets and grow revenue while offering expert guidance on cruise products and shore side services.

Fluency in English (B2) and strong sales/service skills are required, along with the ability to manage bookings, upsell opportunities, and ensure accurate data capture and

Qualifications

• Ability to demonstrate sales and customer service skills.
• English proficiency at B2 CEFR level or higher.
• Build trust, communicate effectively, and demonstrate integrity.
• Maintain professional relationships aligned with company values.
• Work well in small local and larger global teams.
• Computer knowledge and basic skills are required.
• Adhere to assigned schedule/work requirements.
• Collaborate with support departments to maximize results.

Responsibilities

• Sell Silversea cruises and related shore products via inbound/outbound calls and emails.
• Evaluate client needs and recommend products, creating accurate reservations.
• Service and modify existing bookings per guest requests and policy rules.
• Present group benefits and manage group bookings.
• Meet monthly, quarterly, and annual targets.
• Capture accurate guest information and payments using company tools.
• Escalate opportunities to maximize marketing ROI when sales close not achieved.
• Maintain adherence to company policies and ethical codes.

Skills

Sales skills

Customer service

English B2

Communication

Teamwork

Problem solving

Tools

CRM

Job description

Royal Caribbean Group's Silversea brand seeks a Trade Sales Agent to handle inbound/outbound calls, emails, and reservations for Travel Agents, delivering personalized luxury service. You will work with global teams to meet targets and grow revenue while offering expert guidance on cruise products and shore side services.

Fluency in English (B2) and strong sales/service skills are required, along with the ability to manage bookings, upsell opportunities, and ensure accurate data capture and