Sales Operations Leader: Drive Revenue & Efficiency

Royal caribbean international; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Royal Caribbean International is seeking an Operations Manager to oversee Silversea Consumer Sales and Trade Reservations, ensuring efficient center workflows and high productivity. The role focuses on optimizing processes, collaborating with stakeholders, and driving sales performance across consumer and trade channels.

The incumbent will lead teams to meet KPIs, enforce compliance with procedures, and identify opportunities for policy and process improvements to enhance guest interactions with

Qualifications

• Bachelor’s degree or equivalent with minimum 5 years’ experience in industry or related field.
• Leadership experience of at least 3 years in sales or service call center environment, preferably in the Travel Industry
• COPC certification, Lean Six Sigma, PMP, is a plus.

Responsibilities

• Operational Oversight: manage daily business operations and optimize processes.
• Monitor and analyze key metrics like service levels, conversions, and revenue.
• Lead, mentor, and develop teams; drive sales effectiveness and coaching programs.
• Collaborate with stakeholders to forecast trends and implement improvement initiatives.

Skills

Leadership

KPI Management

Sales Leadership

Communication

Problem Solving

Education

Bachelor’s degree or equivalent

Job description

Royal Caribbean International is seeking an Operations Manager to oversee Silversea Consumer Sales and Trade Reservations, ensuring efficient center workflows and high productivity. The role focuses on optimizing processes, collaborating with stakeholders, and driving sales performance across consumer and trade channels.

The incumbent will lead teams to meet KPIs, enforce compliance with procedures, and identify opportunities for policy and process improvements to enhance guest interactions with