Customer Retention and Sales Agent

Acquire Intelligence; Pasig; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties

Car in 2023 (gift/incentive)

Recognition through Value Awards

Internal promotions and career growth

14th Month Pay

Referral incentives up to ₱42,000

Vacation Leaves 12

Sick Leaves 12

Birthday Leave

Job summary

Acquire Intelligence is seeking a Customer Retention (Sales) Agent in the Philippines to engage with customers, present tailored promotions, and drive product adoption. You will nurture relationships, cross-sell, and ensure customer satisfaction through proactive service and a sales-focused mindset.

The role emphasizes leveraging exclusive deals, tracking outcomes, and collaborating with teams to maximize loyalty and revenue.

Responsibilities

• Gauge Interest: Engage with customers to understand their preferences, needs, and interest in upgrading or purchasing new products.
• Offer Exclusive Deals: Present tailored promotions, discounts, and incentives that are specifically crafted for loyal customers, ensuring they feel valued and appreciated.
• Drive Sales: Encourage customers to explore and invest in latest innovations, thereby contributing to increased sales and market penetration.
• Enhance Customer Relationships: Foster strong connections with customers by providing personalized service and demonstrating commitment to their satisfaction.
• Through these efforts, the team helps maximize the impact of the CRP, ensuring it delivers tangible benefits for both customers and the company.
• You will also be responsible in ensuring that all customers have the right products and services.
• Establishes and maintains a high level of customer satisfaction in all sales transactions.
• Consistently meets or exceeds weekly and monthly sales goals by utilizing sound telephone based selling approaches.
• Determine cross sell opportunities within our existing customer base, focusing on improved customer experience
• Answer customer queries regarding recent product and service offers
• Providing account information to customers
• Other appropriate tasks and responsibilities as requested by Management
• Join the A-Team and experience the A-Life!

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

_ Advance Your Career - Join us today and be part of a team where your work makes an impact! _

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023! )
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance :

• 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

The Customer Retention Program (CRP) is a strategic sales initiative designed to reward and retain existing customers by providing them with exclusive discounts, special offers, and incentives to purchase new products. The program aims to strengthen customer loyalty, encourage repeat business, and enhance overall customer experience by making latest products more accessible and appealing.

As a Customer Retention (Sales) Agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy

YOUR DAILY RESPONSIBILITIES

Gauge Interest: Engage with customers to understand their preferences, needs, and interest in upgrading or purchasing new products.

Offer Exclusive Deals: Present tailored promotions, discounts, and incentives that are specifically crafted for loyal customers, ensuring they feel valued and appreciated.

Drive Sales: Encourage customers to explore and invest in latest innovations, thereby contributing to increased sales and market penetration.

Enhance Customer Relationships: Foster strong connections with customers by providing personalized service and demonstrating commitment to their satisfaction.

Through these efforts, the team helps maximize the impact of the CRP, ensuring it delivers tangible benefits for both customers and the company.

You will also be responsible in ensuring that all customers have the right products and services.

Establishes and maintains a high level of customer satisfaction in all sales transactions.

Consistently meets or exceeds weekly and monthly sales goals by utilizing sound telephone based selling approaches.

Determine cross sell opportunities within our existing customer base, focusing on improved customer experience

Answer customer queries regarding recent product and service offers

Providing account information to customers

Other appropriate tasks and responsibilities as requested by Management

Join the A-Team and experience the A-Life!