Low-Voltage Customer Support Specialist

Offshore PO; Metro Manila; On-site; PHP 335,000 - 614,000; Full time

Job summary

Offshore PO in Manila, Philippines, is seeking a dedicated professional to handle incoming customer inquiries in the low-voltage domain. The role requires understanding customer needs, discussing products and services, and routing inquiries appropriately to ensure accurate and timely support.

The ideal candidate has proven experience in the low-voltage industry, strong English communication skills, and a detail-oriented approach to documenting inquiries and follow-ups.

Qualifications

• Previous experience in the low-voltage industry is required.
• Strong knowledge of low-voltage systems, products, and terminology.
• Experience handling customer inquiries by phone and email.
• Able to understand customer needs and ask the right questions.
• Comfortable discussing technical products and services with customers.
• Strong written and verbal English communication skills.
• Professional and confident when speaking with customers.
• Organized and able to properly document and follow up on inquiries.
• Reliable, responsive, and detail-oriented.

Responsibilities

• Handle incoming customer inquiries and provide knowledgeable support.
• Understand customer questions, discuss products and services, gather the right information, and route inquiries as needed.
• Document and follow up on inquiries in a timely and organized manner.

Skills

English fluency

Low-voltage knowledge

Phone support

Email support

Documentation

Attention to detail

Professional communication

Industry experience

Job description

We’re looking for someone with strong experience in the low-voltage industry to handle incoming customer inquiries and provide knowledgeable support.

This is not a general customer service position. The right person must have previous experience in the low-voltage industry and be knowledgeable enough to understand customer questions, discuss products and services, gather the right information, and properly assist or route each inquiry.

Requirements

• Previous experience working in the low-voltage industry is required

• Strong knowledge of low-voltage systems, products, and terminology

• Experience handling customer inquiries by phone and email

• Able to understand customer needs and ask the right questions

• Comfortable discussing technical products and services with customers

• Strong written and verbal English communication skills

• Professional and confident when speaking with customers

• Organized and able to properly document and follow up on inquiries

• Reliable, responsive, and detail-oriented

Compensation
Salary is based on qualifications and experience.