Logistics Tracking & Tracing Specialist

Lean Solutions Group; Makati; On-site; PHP 260,000 - 320,000; Full time

Job summary

Lean Solutions Group is seeking a Logistics Tracking & Tracing Specialist to monitor loads and provide real-time freight visibility across systems. The role connects carriers, drivers, and clients and requires clear communication and accuracy in updates.

Ideal candidates have at least 1 year of BPO experience, with Track & Trace exposure; strong English skills and a willingness to learn are essential for growth in logistics operations.

Qualifications

• 1+ year of BPO experience in a contact center or operations environment.
• Track & Trace exposure in freight, dispatching, or logistics is a strong advantage.

Responsibilities

• Active Track & Trace: make check-calls, verify locations, update ETAs and status.
• System Updates: log notes and load status in the TMS promptly.
• Milestone Tracking: monitor loads from pickup to delivery to stay on schedule.
• Dashboard Maintenance: keep load tracking boards up to date during shifts.
• Client & Carrier Communication: provide professional status updates via phone, email, chat.
• Documentation Support: gather PODs, rate confirmations, and shipping paperwork.

Skills

Strong English Communication

Attention to Detail

Adaptable & Willing to Learn

Basic Computer Skills

Tools

TMS (McLeod)

RingCentral Softphone

MS Teams

Microsoft Outlook

Excel

Word

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.
Job Overview

The Logistics Tracking & Tracing Specialist is responsible for day-to-day load monitoring and real-time tracking of freight across supply chain systems. Serving as a key connection point between carriers, drivers, and clients, this entry-level role ensures complete shipment visibility by capturing accurate updates on arrival times, departure times, and transit status.

This role is ideal for candidates with at least 1 year of BPO experience who have excellent communication skills and are eager to grow their career in logistics. Prior experience in Track and Trace operations is a big plus!

Key Responsibilities

Load Tracking & Tracing

• Active Track & Trace: Place check-calls to drivers and dispatchers to confirm locations, verify shipping hours, check load readiness, and update accurate ETAs.

• System Updates: Log detailed notes, timestamps, and load status updates into our Transportation Management System (TMS) promptly.

• Milestone Tracking: Monitor assigned loads from pick-up to delivery to ensure shipments stay on schedule.

• Dashboard Maintenance: Keep internal load tracking boards up to date throughout your shift.

Client & Carrier Communication

• Clear Communication: Deliver polite, concise, and professional status updates via phone, email, and chat systems to clients, carriers, and internal teams.

• Issue Escalation: Spot transit delays or potential issues early and inform team leads or planners so solutions can be found quickly.

• Team Collaboration: Work alongside logistics planners and support the wider team with daily administrative tasks.

Documentation Support

• Document Handling: Help gather, double-check, and forward Proof of Deliveries (PODs), Rate Confirmations, and shipping paperwork to the right departments.

• Discrepancy Checks: Assist in following up on missing paperwork or status discrepancies.

• Data Privacy: Keep company, accounting, and client information secure and confidential.

Performance Targets

Activity is tracked weekly to support team goals and client expectations:

• Call Volume: Target of 250 tracking calls per week.

• Status Updates: Target of 150 load status updates logged per week.

• Responsiveness: Quick response times on phone and chat channels to keep updates moving fast.

Qualifications & Requirements

Experience

• 1+ Year of BPO Experience: At least 1 year of experience working in a BPO environment (voice or blended customer service/operations).

• Track & Trace Experience (Plus): Previous exposure to freight tracking, dispatching, or Track and Trace operations is a strong advantage.

Skills

• Strong English Communication: Good verbal and written communication skills with a professional, friendly phone presence.

• Attention to Detail: Precise with data entry, typing notes correctly, and capturing full status details.

• Adaptable & Willing to Learn: Quick to learn new systems and processes in a fast-paced setting.

• Basic Computer Skills: Comfortable using multiple screens, web browsers, and communication software at the same time.

Tools & Systems

Training will be provided

• TMS: McLeod TMS or similar logistics software

• Communication: RingCentral Softphone, MS Teams, Microsoft Outlook

• Office Tools: Microsoft Excel and Word