Logistics Systems Manager

2GO Group, Inc.; Pasay; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

2GO Group, Inc. is seeking a seasoned Systems Analyst to enhance stability and scalability of our logistics systems across first mile to last mile operations in the Manila region.

You will bridge Operations, IT, and external providers to translate needs into robust system solutions, align configurations with business requirements, and support growth initiatives. The role emphasizes UAT, change management, data governance, and incident resolution, with a focus on improving customer onboarding,

Qualifications

• Bachelor's degree required in one of the listed fields.
• 5–7 years of experience in logistics operations or systems management.
• Experience with UAT, production incident management, and system rollouts.
• Knowledge of express/e-commerce logistics and first/middle/last mile ops.
• Familiarity with API integrations and data governance.

Responsibilities

• Systems Analysis & Solution Design: translate business needs into system configurations.
• Logistics Network Configuration & Governance: manage hubs, routes, and service areas.
• Master Data Management: maintain service areas, accounts, and facilities data.
• UAT, Production Validation & Change Management: lead testing and deployment readiness.
• Operational Fallout & Incident Resolution: diagnose and prevent recurring issues.
• Audit, Controls & Performance Monitoring: ensure data quality and governance.

Skills

Analytical skills

Problem solving

Stakeholder management

Excel

Data analysis

Education

Bachelor's degree in Industrial Engineering, IT, Supply Chain, Logistics, Business Systems, or related field

Tools

TMS

WMS

Parcel management

Customer portal

API-integrated systems

Job description

5 - 7 Years

Job Description

Here’s the difference you’ll make

In this role, you’ll drive the stability, scalability, and continuous improvement of 2GO’s logistics systems across first mile, middle mile, last mile, retail, and PUDO operations. You’ll ensure that business requirements, operational processes, network configurations, and system capabilities are aligned to deliver reliable and efficient logistics execution.

You’ll serve as a key link between Operations, IT, Commercial, Customer Experience, and external system providers, translating operational needs into system solutions, resolving production issues, strengthening configuration governance, and ensuring systems are ready to support business growth and customer requirements.

What you’ll do

Systems Analysis & Solution Design

• Analyze operational processes and identify system gaps affecting service performance, customer onboarding, and efficiency.
• Translate business requirements into system configurations and functional design requirements.
• Review system behavior and recommend improvements to routing, pickup, delivery, tracking, and customer experience.
• Partner with Operations, IT, Commercial, and system providers to deliver effective solutions.

Logistics Network Configuration & Governance

• Manage logistics system configurations covering hubs, facilities, routes, connections, service areas, pickup and delivery, retail, PUDO, and transshipment.
• Ensure system configurations accurately reflect approved logistics network designs and operational requirements.
• Support network expansion, customer onboarding, and operational rollouts.

Master Data Management

• Govern logistics master data covering service areas, customers, accounts, AWB and label configurations, facilities, routing, connections, exceptions, and user access.
• Maintain data accuracy, completeness, consistency, and compliance across logistics platforms.
• Implement controls to prevent configuration errors and operational disruptions.

UAT, Production Validation & Change Management

• Lead UAT, pilot testing, production validation, and hypercare activities for system enhancements and operational changes.
• Validate system readiness and operational scenarios prior to deployment.
• Maintain proper change governance and documentation for configuration updates.

Operational Fallout & Incident Resolution

• Monitor and resolve system-related operational issues involving routing, booking, pickup, integrations, tracking, scanning, address validation, and parcel movement.
• Conduct root cause analysis and implement corrective and preventive actions.
• Drive continuous improvement initiatives to reduce recurring system and operational incidents.

Audit, Controls & Performance Monitoring

• Ensure logistics systems and master data comply with operational standards, governance policies, and audit requirements.
• Conduct audits covering routing integrity, data quality, milestone compliance, user access, configuration changes, and customer setup.
• Monitor and report KPIs related to system stability, fallout volumes, routing accuracy, data quality, onboarding readiness, and issue resolution.
• Provide insights and recommendations to improve operational reliability and customer experience.

You’ll thrive in this role if you…

• Have a Bachelor’s Degree in Industrial Engineering, IT, Supply Chain, Logistics, Business Systems, or a related field.
• Have 5–7 years of experience in logistics operations, systems analysis, logistics systems management, master data management, operations support, network design, or systems administration.
• Have strong knowledge of express/e-commerce logistics and first, middle, and last mile operations.
• Understand logistics network design, routing logic, master data governance, and API-integrated environments.
• Have experience working with TMS, WMS, parcel management, customer portal, or API-integrated logistics systems.
• Have experience in UAT, production incident management, system rollouts, and operational change management.
• Have strong analytical, problem-solving, root cause analysis, and stakeholder management skills.
• Have experience with customer onboarding, API implementation, PUDO/retail operations, or external logistics system providers.
• Are proficient in Excel, reporting, and data analysis.
• Demonstrate strong execution discipline, ownership, and the ability to operate effectively in high-pressure environments.