Logistics Customer Success Specialist (E‑Commerce/3PL)

Deployed Philippines Inc.; Metro Manila; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Day 1 HMO & Protection

Go Global: International accounts

Great culture and HR support

Job summary

Deployed Philippines Inc. is seeking a Customer Success Specialist to deliver empathetic support via Email, Slack, and HubSpot. You will monitor tickets in JIRA and HubSpot, track shipments, and coordinate with site supervisors and carriers to resolve delays.

The role requires strong communication and an organized, data-driven approach in a fast-paced logistics environment. Onsite at our Ortigas hub, Monday to Friday, you will engage with international accounts, optimize support workflows, and

Qualifications

• 3–5 years of customer service experience in eCommerce or 3PL industries.
• Exceptional written communication with a customer-first mindset.
• Direct experience using ticketing and task tracking platforms like HubSpot Service Hub, JIRA, Slack, Trello, or Asana.
• Solid grasp of online retail order cycles, warehouse fulfillment, shipment tracking, and reverse logistics/returns.
• Strong analytical mindset for investigating inventory discrepancies, order errors, and supply chain data.
• Calm and methodical under pressure, highly organized, and able to prioritize tasks in a fast-paced environment.

Responsibilities

• Customer Success & Engagement: Deliver clear, empathetic assistance via Email, Slack, and HubSpot; follow up on inquiries.
• Support Ticket Administration: Monitor requests in JIRA and HubSpot; prioritize, log details, and respect response windows.
• Order & Logistics Troubleshooting: Track shipments, check inventory, address delays with OMS; coordinate with supervisors and carriers.
• Cross-Functional Problem Solving: Work with tech, finance, and warehouse ops to fix interdepartmental issues.
• Documentation & Optimization: Build internal help centers, client FAQs, and troubleshooting guides.
• Reporting & Client Empowerment: Prepare daily activity summaries and guide clients on self-service tracking.

Skills

Customer service

Written communication

Ticketing platforms

Order lifecycle

Data analysis

Prioritization under pressure

Tools

HubSpot Service Hub

JIRA

Slack

Trello

Asana

Job description

Deployed Philippines Inc. is seeking a Customer Success Specialist to deliver empathetic support via Email, Slack, and HubSpot. You will monitor tickets in JIRA and HubSpot, track shipments, and coordinate with site supervisors and carriers to resolve delays.

The role requires strong communication and an organized, data-driven approach in a fast-paced logistics environment. Onsite at our Ortigas hub, Monday to Friday, you will engage with international accounts, optimize support workflows, and