Logistics Customer Success Coordinator

Auctane; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health & well-being

Meal allowance

Clothing allowance

Bonuses & incentives

Vacation days

Sick days

Holidays

Professional development

AD&D Insurance

Job summary

Auctane is seeking a Customer Success Coordinator to manage foundational operations for assigned accounts and grow our GlobalTranz partnership. You will work with the Customer Success team to ensure timely, accurate service and a smooth end-to-end experience for clients.

The role requires attention to detail, proactive task management, and availability after-hours for urgent issues. You will collaborate with cross-functional teams and operate in a hybrid office setting.

Qualifications

• Extremely detail-oriented and goal-focused.
• Proactivity toward daily tasks and learning on-the-fly.
• Available after-hours for urgent issues.
• Excellent written and verbal communication skills.
• Ability to work well in a team-based environment.

Responsibilities

• Ensure all account activities follow standard operating procedures.
• Ensure shipments are properly built in the TMS and appointments logged.
• Assist pod members to keep assigned customers satisfied.
• Coordinate with finance for collections per contract terms.
• Work with Carrier Sales to follow customer SOPs.
• Step in to manage accounts in the absence of team members.
• Respond to customer emails and phone calls promptly.
• Proactively monitor shipments to ensure on-time loads.

Skills

Detail oriented

Time management

Communication skills

Team player

Hybrid work

Education

Associate degree

Bachelor's degree

Tools

McLeod Powerbroker (TMS)

Front (customer service platform)

Customer Portals

Job description

Auctane is seeking a Customer Success Coordinator to manage foundational operations for assigned accounts and grow our GlobalTranz partnership. You will work with the Customer Success team to ensure timely, accurate service and a smooth end-to-end experience for clients.

The role requires attention to detail, proactive task management, and availability after-hours for urgent issues. You will collaborate with cross-functional teams and operate in a hybrid office setting.