Customer Operations Coordinator - Apac

Trax Group; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

Trax Group in Cebu, Philippines, seeks a Customer Operations Coordinator to manage end-to-end delivery of our managed freight bill and pay services for APAC clients. You will ensure timely invoicing, audit results, and cost allocations while coordinating with internal teams.

The role requires 3–5 years in logistics data and strong Excel skills; you will prepare weekly health reports, participate in client calls, and support process improvements.

Qualifications

• 3–5 years of experience in the logistics industry focusing on billing, cost allocation, data analysis or AP tasks.

Responsibilities

• Ensure clients’ deliverables are provided according to processing calendars (invoicing, audit results, cost allocation, settlement).
• Prepare, analyze, and present weekly health reports.
• Manage conference calls/meetings for assigned clients to ensure proactive status updates.
• Prepare and host monthly delivery business reviews as required.
• Respond to client correspondence and provide day-to-day support.
• Collaborate with internal teams to resolve client issues and ensure accurate invoice processing and audits.
• Review client data reports and suggest improvements to cycle times/content.
• Provide back-up support as designated by management.
• Occasional client onsite travel and flexibility to work outside office hours.

Skills

Logistics data analysis

Tools

Excel

Job description

Job Description - Customer Operations Coordinator - APAC

Job Description

Trax is a global leader in Transportation Spend Management solutions. Combining industry leading cloud-based applications with expert services, we are transforming traditional freight and parcel audit to help customers better manage and control their global transportation costs and drive enterprise wide efficiency. With a global footprint spanning North America, Latin America, Asia and Europe, we deliver data-based visibility and insights; higher savings; and better control of transportation spend for shippers of all sizes.

We are currently looking for a full-timeCustomer Operations Coordinatorfor our office in Cebu, Philippines

ROLE:

The Customer Operations Coordinator is the main point of contact for Trax customers and oversees the end to end delivery of our managed freight bill and pay services. In this role you are responsible for ensuring that all tasks leading up to the financial close for our clients occur in a timely manner. Additionally, the Customer Operations Coordinator is responsible for report preparation, records control, and special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure that clients’ deliverables are provided according to their processing calendar; these tasks include processing invoices, providing audit results, resolving cost allocation exceptions and the settlement process.
• Prepare, analyze, and present weekly health reports.
• Manage conference calls and/or participate in meetings for assigned clients to ensure clients receive proactive communication on the status of their deliverables.
• Prepare and host monthly delivery business reviews as required
• Respond to correspondence relating to client base and day to day customer service
• Work in conjunction with all internal departments when necessary to research/resolve client and system issues,including timely response to, and accuracy in, invoice processing, audit reviews and cost allocation reviews
• Review client data reports and develop modifications and/or recommendations to improve cycle times and/or content
• Provide back-up support as designated by management
• Occasional client onsite traveling as well as flexibility to work out of office hours when requested.
• Perform other duties as assigned

QUALIFICATIONS

At least 3 to 5 years of experience in the logistic industry with a focus on logistics data such as billing, cost allocation, data analyst or AP related tasks.

• Good knowledge of excel including the ability to use V-lookups, pivots, macro, formulas etc.
• Must be able to work under pressure and handle interruptions while maintaining flexibility in work assignments. The ability to manage multiple deliverables across multiple clients is a core skill.
• We are striving to operate with a continuous improvement mindset. All members of the operations team are expected to participate and, in some cases, lead projects to improve our metrics around quality, efficiency or customer satisfaction.
• Trax has a dynamic workplace which requires individuals who thrive in ambiguous situations by demonstrating the ability to lead others, even if their job does not include supervisory skills. Additionally, this role requires the ability to lead customers to make good decisions about their service delivery.

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