Lobby Experience Concierge

LaVie Resort and Casino; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A premier resort and casino in Manila is seeking a Lobby Ambassador to be the first point of contact for guests. This role focuses on creating a welcoming atmosphere, providing excellent customer service, and overseeing lobby operations. Candidates should possess a Bachelor’s degree in Hospitality or a related field, along with strong communication and interpersonal skills. Experience in customer service is preferred. Join us and enhance the guest experience in a vibrant environment.

Qualifications

• Bachelor’s degree in Hospitality, Tourism or related field preferred.
• Experience in customer service, front office, or hospitality roles is an advantage.
• Strong communication and interpersonal skills.

Responsibilities

• Greets all guests and visitors warmly and professionally.
• Oversees the cleanliness, orderliness, and safety of the lobby area.
• Facilitates visitor registration and ensures they are connected with their respective hosts.
• Upholds company standards related to hospitality and service quality.
• Works with security to ensure adherence to safety protocols.

Skills

Customer service

Communication

Interpersonal skills

Professional appearance

Administrative skills

Education

Bachelor’s degree in Hospitality or related field

Job description

A premier resort and casino in Manila is seeking a Lobby Ambassador to be the first point of contact for guests. This role focuses on creating a welcoming atmosphere, providing excellent customer service, and overseeing lobby operations. Candidates should possess a Bachelor’s degree in Hospitality or a related field, along with strong communication and interpersonal skills. Experience in customer service is preferred. Join us and enhance the guest experience in a vibrant environment.