Loans QA & Reconciliation Specialist — Onsite, Taguig

EastWest Bank; Taguig; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Career development opportunities

Training programs

Competitive compensation and benefits

Job summary

EastWest Banking Corporation invites applications for a Loans Service Delivery QA and Reconciliation Associate in Taguig. The role focuses on QA reviews across consumer lending products to ensure compliance with policies, procedures, and regulatory requirements, improving accuracy in loan records and processes.

Responsibilities include validating loan documents, analyzing discrepancies, and coordinating fixes with business units.

Qualifications

• Holder of a Bachelor's degree
• Knowledgeable in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Detail-oriented with strong analytical and documentation review skills
• Highly organized and able to manage multiple tasks while meeting deadlines
• Proactive in identifying issues, resolving discrepancies, and driving process improvements
• Strong interpersonal and communication skills, with the ability to coordinate effectively across teams
• Team player with a collaborative mindset and commitment to delivering high-quality work

Responsibilities

• Review and validate loan applications, supporting documents, collateral records, and customer information to ensure completeness, accuracy, and compliance with KYC and lending requirements.
• Conduct quality assurance reviews across consumer lending products, ensuring adherence to the Bank's policies, credit guidelines, delegation of authority, maker-checker controls, and prescribed turnaround times.
• Extract and analyze reports, account records, and loan files to identify discrepancies, control exceptions, process deviations, and potential risk exposures.
• Coordinate with business units to clarify findings, elevate issues, and support the timely correction and regularization of documentation and process gaps.
• Prepare and submit QA checklists, validation results, and review reports within established service-level and turnaround-time standards.
• Help strengthen operational compliance and risk management by delivering accurate quality assurance reviews and supporting initiatives that mitigate audit, regulatory, and reputational risks

Skills

Detail-oriented

Analytical skills

Documentation review

Interpersonal skills

Communication skills

Team collaboration

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

EastWest Banking Corporation invites applications for a Loans Service Delivery QA and Reconciliation Associate in Taguig. The role focuses on QA reviews across consumer lending products to ensure compliance with policies, procedures, and regulatory requirements, improving accuracy in loan records and processes.

Responsibilities include validating loan documents, analyzing discrepancies, and coordinating fixes with business units.