Loan Servicing & Customer Care Specialist

Bank of the Philippine Islands (BPI); Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Loan Servicing Specialist in the Philippines to process and support a range of loan servicing transactions. You will handle counter and customer interactions, maintain collateral and documents, and ensure accurate record-keeping.

The role emphasizes compliance with bank policies and regulatory requirements, supporting rate adjustments, loan modifications, refinancing, and post-booking activities.

Responsibilities

• Process and support loan servicing transactions, including counter and customer support.
• Safekeep collateral and documents; handle COM processing for paid loans.
• Manage loan modifications, rate adjustments, and repricing.
• Handle external refinancing/loan takeout processing.
• Maintain accurate records and documentation.
• Ensure compliance with bank policies and regulatory requirements.
• Participate in process improvements and projects.
• Perform administrative and clerical duties.

Job description

Bank of the Philippine Islands (BPI) is seeking a Loan Servicing Specialist in the Philippines to process and support a range of loan servicing transactions. You will handle counter and customer interactions, maintain collateral and documents, and ensure accurate record-keeping.

The role emphasizes compliance with bank policies and regulatory requirements, supporting rate adjustments, loan modifications, refinancing, and post-booking activities.