Loan Processor

Outsourcey; Philippines; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Work with industry leaders

Career development

Job summary

Outsourcey is seeking an experienced Loan Processor to join our team in the Philippines, supporting Australian mortgage lending. You will handle end-to-end processing for residential and commercial loans, ensuring compliance and timely submission.

You will work with brokers, lenders, and clients, applying policy analysis, loan structuring, and servicing calculations to deliver accurate lending solutions within NCCP guidelines.

Qualifications

• 5+ years of experience in loan processing or similar roles in Australian mortgage and finance.
• Experience providing parabroking support including lender policy analysis and loan structuring.
• Strong knowledge of NCCP, responsible lending, and end-to-end loan applications.
• Excellent written and verbal English communication with clients, brokers, lenders, solicitors, and stakeholders.
• Proficiency with Australian mortgage CRM and loan lodgement platforms (Mercury Nexus, ApplyOnline, MyCRM, FLEX).
• Strong analytical and problem-solving skills to interpret financial documents and assess credit risk.
• Exceptional organization and ability to manage multiple applications and tight deadlines.
• Independent, proactive, detail-oriented, and client-focused in a fast-paced environment.

Responsibilities

• Manage end-to-end processing of residential and commercial loan applications through approval and settlement.
• Review and verify client documentation for completeness and compliance with lender requirements.
• Prepare and submit high-quality loan applications with servicing calculations and supporting docs.
• Provide parabroking support by assessing scenarios and recommending loan structures.
• Liaise with clients, brokers, lenders, solicitors, conveyancers, and valuers to coordinate documents.
• Monitor progress, follow up conditions, and ensure turnaround times are met.
• Ensure all applications comply with NCCP and responsible lending obligations and internal policies.
• Maintain records in CRM and loan management systems while keeping clients updated.

Skills

Loan processing

Parabroking

Mortgage industry

Australian lending practices

Client communication

Tools

Mercury Nexus

ApplyOnline

MyCRM

FLEX

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Minimum 5+ years of experience as a Loan Processor, Parabroker, Mortgage Administrator, or similar role within the Australian mortgage and finance industry.
• Proven experience providing parabroking support, including lender policy analysis, loan structuring, servicing calculations, product comparisons, and submission of complex lending scenarios.
• Strong understanding of Australian mortgage lending practices, lender policies, NCCP legislation, responsible lending obligations, and the end-to-end loan application process.
• Excellent written and verbal English communication skills, with the confidence to communicate professionally with clients, brokers, lenders, solicitors, and other key stakeholders.
• Proficiency using Australian mortgage CRM and loan lodgement platforms such as Mercury Nexus, ApplyOnline, MyCRM, FLEX, or similar industry-standard software.
• Strong analytical and problem-solving skills with the ability to interpret financial documentation, identify potential credit risks, and recommend suitable lending solutions.
• Exceptional organisational and time management skills, with the ability to manage multiple applications simultaneously while maintaining accuracy and meeting strict deadlines.
• High level of attention to detail, professionalism, and a proactive mindset, with the ability to work independently in a fast-paced environment while consistently delivering outstanding client service.

Core responsibilities:

• Manage the end-to-end processing of residential and commercial loan applications, ensuring all files progress efficiently from initial submission through to formal approval and settlement.
• Review and verify client documentation, including income, liabilities, assets, and supporting financial records, ensuring all information is complete, accurate, and compliant with lender requirements.
• Prepare, package, and submit high-quality loan applications by completing servicing calculations, compiling supporting documentation, and presenting applications in line with lender policies.
• Provide comprehensive parabroking support by assessing lending scenarios, interpreting lender credit policies, recommending suitable loan structures, and assisting brokers with complex applications.
• Liaise daily with clients, mortgage brokers, lenders, solicitors, conveyancers, and valuers to coordinate documentation, manage expectations, and facilitate timely loan progression.
• Proactively manage loan pipelines by monitoring application milestones, following up outstanding conditions, resolving issues, and ensuring agreed turnaround times consistently achieved.
• Ensure every loan application complies with Australian lending regulations, NCCP requirements, responsible lending obligations, and internal compliance procedures prior to submission.
• Maintain accurate records within CRM and loan management systems while delivering a high standard of customer service and providing regular updates to clients and stakeholders throughout the loan process.

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.